Business First Class

Even More Room to Relax
Leave your luggage in the ample racks near the doors and relax for your journey in one of our comfortable, spacious seats. In First Class you’ll find even more legroom and a personal table to work from, as well as free digital entertainment and at seat power sockets. 

Fast Track Airport Security 

Business First ticket holders are eligible to use Heathrow Airport’s Fast Track Security service.

1. After you’ve checked in go to the Fast Track security area in your terminal. If you’re in Terminal 5, go to the North Fast Track Security area.
2. To get into the Fast Track lane, present your airline boarding card and Heathrow Express Business First ticket to the officer at the desk
3. You will be welcomed into the Fast Track Lane

Entry is valid for Heathrow Express Business First ticket holders only and not Express Saver passengers. Unfortunately, accompanied guests are not permitted and each passenger must hold their own ticket. If you are traveling with children, your Business First ticket must clearly state the number of children you are traveling with. 

Business First Fast Track security is for departing Heathrow passengers only and excludes all arrivals services. Valid Heathrow Express tickets must be presented along with your airline boarding card on the day of travel to a security colleague. Heathrow Express tickets will be validated before entry is allowed into the security lane.

Important information: All passengers flying out of Heathrow Airport are subject to the same security procedures and regulations. Heathrow recommends that passengers ensure that they have allowed enough time for the usual security and x-ray screening. As a premium experience, customers who have purchased Business First tickets will be given a priority service to ensure that waiting is kept to a minimum. However, we cannot guarantee a maximum or minimum queue length or time. Due to operational requirements we are unable to guarantee Fast Track opening hours at your departure terminal.

Easy access for everyone
There’s no step on a Heathrow Express train. Level platform access means no struggling with luggage and easy boarding for wheelchairs (there are dedicated wheelchair areas throughout the train too).

WiFi on our trains
Complimentary 4G-enabled Wi-Fi is available on all our trains to keep you connected on your journey between central London and Heathrow.

Eligible Card Holders

British Airways Gold Guest List card holders.

BA GGL card holders are entitled to a complimentary upgrade to Business First with their full fare Express Class ticket.

This offer is only applicable to BA GGL customers and one companion (companion must hold a full fare Express Class ticket as well).

Heathrow Express colleagues may need to validate your eligibility by requesting proof of your BA GGL card, which must be presented to them if asked.  

JetBlue Mint & Mosaic card holders.

JetBlue Mint & Mosaic card holders are entitled to a complimentary upgrade to Business First with their full fare Express Class ticket.

This offer is only applicable to JetBlue Mint & Mosaic customers and one companion (companion must hold a full fare Express class ticket as well).

Heathrow Express colleagues may need to validate your eligibility by requesting proof of your Mint/Mosaic status via your eligible card / boarding pass, which must be presented to them if asked.  

Star Alliance Gold card holders.

Star Alliance Gold card holders are entitled to a complimentary upgrade to Business First with their full fare Express Class ticket.

This offer is only applicable to Star Alliance Gold customers and one companion (companion must hold a full fare Express Class ticket as well).

Heathrow Express colleagues may need to validate your eligibility by requesting proof of your Star Alliance Gold card, which must be presented to them if asked.