Aims & goals

At Heathrow Express we want to get you to your destination safely and on time. That’s our key aim and our number one priority.

Here are some of the ways we aim to ensure our service lives up to your expectations:

We display the latest fares and schedules in our stations and provide other helpful information about your journey via Express TV.

We pride ourselves on keeping our trains clean and tidy, inside and out.

When our timetable changes to allow for railway improvement work we publish the changes in stations, on our website and on social media.

If unplanned delays do happen, we announce them immediately at stations and on board, and we continue to do so until things get back to normal.

At all times, our Customer Service Team is there to provide the information and advice you need for your journey. Enjoy your journey with us Heathrow Express.