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Your Avios will be added to your British Airways Executive Club or Iberia Plus account within 21 days of travel on Heathrow Express.
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If your Avios haven't appeared in your British Airways Executive Club account telephone 0844 493 0747 (Mon-Sun 0730-2000 hours).
If your Avios haven't appeared in your Iberia Plus account, visit http://www.iberia.com/ie/iberia-plus-centers/?language=en
For your British Airways Executive Club membership number login to your account by visiting
http://www.britishairways.com/travel/viewaccount/execclub/_gf/en_gb?eId=106012&prim=execcl.
For your Iberia Plus membership number please contact Iberia Plus.