Accessibility

Accessibility is a priority for Heathrow Express. We’d like all our customers to be able to use our service unaided if they wish, and our facilities are designed with that aim in mind.

We’ve made sure the train floor is at the same level as the platform for easy wheelchair access, and that all our sub-surface stations have step-free access.

Every train has accessible toilets and designated zones where wheelchair users can find space to relax in comfort and safety. Platform-level accessible toilets are also available at all our stations..

For detailed information about facilities and services on our trains and at stations, view our Disabled People's Protection Policy (272kb PDF file).

We accept Disabled Persons Railcards - check the Railcards page to find out more information on validity and how to use them.

We’re committed to making continuous improvements on Heathrow Express, so that our service and facilities remain accessible to everyone. However, if you think you’ll require any kind of accessibility assistance during your journey please don’t hesitate to call us. Our Customer Relations Team can help on +44 (0) 345 600 1515.

If you need to request help at the airport, visit www.heathrow.com/prm.