500 points can be redeemed for £5 off your booking.
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Select your ticket and you’ll be asked if you want to pay with points during your booking process, just before you pay.
You can then select the number of points you wish to redeem, and you redemption will appear in your basket before you have to pay the balance.
No, but the website will round down to the nearest £5 of reward value so you don’t over redeem.
Yes, select the number of points you wish to redeem for the total amount of your tickets and then proceed with your booking.
Please contact Heathrow Rewards customer service who will confirm with Heathrow Express that the transaction did not complete and credit the points back to your account.
0500 844 844 (UK)
+44 (0)203 475 6880 from outside the UK
Lines are open Mon-Fri, 9am-5pm excluding English Bank Holidays
Heathrow Rewards Customer Service
PO Box 71707
Please ensure that you provide your Heathrow Rewards card number and contact details on all correspondence.
Have a promotion code or railcard?
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