Jobs FAQs | Questions about Working with us | Heathrow Express
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Jobs FAQs

  • What do you look for in a potential employee?

    We're looking for people who are capable and committed, enthusiastic and willing to learn.

    We rely on people who can work as part of a team – getting along with colleagues and customers is a must. And we need people who can deliver excellent customer service every time.

    Our employees are excellent communicators with a professional approach, who take pride in their appearance and attitude. If that sounds like you, we look forward to hearing from you.

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  • How do you select employees?

    We use a number of different selection tools which can include interviews, role-play, group exercises, presentations and psychometric testing.

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  • I have applied for a job at Heathrow Express before – can I apply again?

    Yes you can! If you are reapplying for the same position, we ask that you wait 12 months to give yourself time to further develop your skills and experience. There’s no such limit if you’re applying for different roles.

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  • Are there any further requirements once I’ve been offered a job?

    We will still need to check your references and all new team members need to pass a pre-employment health screen. For some roles you might also need to pass a criminal record check. Once these conditions are met the job offer becomes unconditional.

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  • What opportunities are there for career progression?

    Plenty, and a large number of our employees have moved to new roles. For example, 97% of the people driving our trains started with us as Customer Service Representatives. All our vacancies are advertised internally to give employees the opportunity to develop their career within Heathrow Express.

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  • How will my performance be appraised?

    An annual performance review with your line manager provides an opportunity to discuss your performance to date and create a personal development plan. That’s designed to help you build new talents and skills on top of those you already have.

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  • As a member of the operational team, what shifts would I be expected to work?

    Heathrow Express runs trains every day of the year. Most of our front-line employees work six days on followed by four days off.

    We operate early, middle and late shifts, lasting between seven and ten hours:

    • Early shifts start at 04:30
    • Middle shifts start at 11:00
    • Late shifts start at 15:30 and end at 00:30.

    Staff may be required to start work at any of our locations – London Paddington, Heathrow Central, Heathrow Terminal 4 or Heathrow Terminal 5.

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  • As an office-based employee, what hours would I work?

    39 hours a week (including meal breaks), Monday to Friday.

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  • What happens at the pre-employment medical assessment?

    All successful candidates need to pass a medical assessment before their position is confirmed.

    For operational posts, this will be in line with Railway Group Standards and include assessment of eyesight, hearing, body mass index and general health, as well as drug and alcohol screening.

    For office-based positions it includes a general health check and drug and alcohol screening.

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