Limited Early Bird tickets are available, saving up to 60% off Express Saver fares...
Book using the Heathrow Express mobile app for a faster, easier and more convenient experience.
If you purchased your Heathrow Express ticket via our app or website, you can process your refund via our new self-service refund system.
Account Holders
1. Login to your Heathrow Express account here or login to your app
2. Go to the ‘My tickets’ section and view your refundable tickets
3. Select the ticket you wish to refund and select the ‘refund’ button
4. You will receive an email confirmation
Non Account Holders
1. Use the e-ticket refund form found here or use button below, and enter your ticket details to see if your ticket is eligible for a refund
2. If eligible for a refund, submit your refund request
3. You will receive an email confirmation
Please note