Help centre

How do I connect to onboard Wi-Fi?

If you are having trouble connecting to our onboard wifi, please follow the instructions below.

Laptops
Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi
Once connected you'll be prompted to enter your first name, last name and email address
If you are not prompted to enter these details automatically then open a browser and type in http://www.google.com (it’s important to include the http://component and make sure that it is not https://)
Select “Connect” and you'll be ready to use the internet

Apple iOS devices (iPhones and iPads)
Select the settings App
Select Wi-Fi settings
Select HeathrowExpress Wi-Fi
Immediately after connecting a “login” screen will appear asking for first name, last name and email address
Select “Done” or “Connect” and you'll be ready to use the internet

Android Devices (Sony, Samsung, LG and other similar phones and tablets)
Your device will automatically try to connect to the Wi-Fi and prompt you to “Sign-in”
Select this option which will automatically open up the login page in your default browser
Enter your first name, last name and email address
Select “Connect” and you'll be ready to use the internet 

Related questions