I’ve booked for the wrong date / my flight is delayed. Will my booking still be valid?
This depends on your ticket type, please check your ticket terms and conditions. Please note fixed date or promotional fares are non-refundable and non-transferable.
If your ticket is eligible please submit your request via our online contact form
If you are still unsure please contact our Customer Relations team on: +44 (0) 345 600 1515 (09:00-17:00hrs GMT Monday-Friday). Calls from the UK to this number are charged at the local rate. Costs from international networks may vary.