19th January 2024
It's a Wrap! On Friday 19 January, Heathrow Airport unveiled three freshly wrapped pods with a brand-new design.
Last year, Heathrow Express organised for a group of adults from PIP, to travel from Paddington to Heathrow Airport. Arriving on the Heathrow Express, the aim of the day was to learn and experience the process of arriving at the airport and going through the process of getting on a flight. This journey can be stressful, scary, and unsettling for those with autism and could result in missed flights for individuals and their family.
Design winner Pamela enjoyed her visit to the airport and was delighted to learn she had won the competition.
Sarah Livingstone, lead training assessor, Heathrow Express said: "We are extremely proud of our partnership with the PIP charity. This year we wanted to do more and empower adults with learning disabilities and autism to gain new skills so they can explore new opportunities. Rather than going to them, we invited a group to take the Heathrow Express to the airport and help them and their families to achieve, what they thought was impossible – to go on a family holiday on a plane!
11th December 2023 - Popular British television star, Gemma Collins, brought fun, smiles and plenty of sparkle to London’s Paddington station earlier today, when she jumped on board to launch the inaugural Heathrow Express Elf Concierge Service.
Gemma lit up the platform in a dazzling Fairy Godmother gown and, surrounded by a team of elf helpers, kicked off the campaign aimed at spreading some global festive cheer.
From today and until the 17th December, the Heathrow Express Elves will be busy handing out limited-edition Heathrow Express branded teddy bears, with Gemma and her elves gifting the first ones to delighted travellers this morning, as they set off on their journeys.
As part of the service, the Elves will also be on hand to help passengers with their luggage and onward travel advice and the magical, interactive experience will also include a huge Christmas tree and giant, Instagram-worthy baubles for capturing festive ‘s-elfies’ before getting on board.
With many people taking festive breaks for the first time since the end of the Pandemic and over half a million passengers expected to use the Heathrow Express over the festive period, the new Elf Concierge Service is not only ensuring travellers enjoy their Christmas journey in the most comfortable and convenient way, but also that they don’t reunite with loved ones empty handed.
It’s hoped the special edition teddies will travel far and wide across the globe and Heathrow Express organisers are also inviting travellers to snap their bear’s location and post on social media.
Gemma said, “It’s been great to help Heathrow Express launch their Christmas Elf Concierge service. I love this time of year and getting to spend it with family and friends. Hopping on board your train, safe in the knowledge that you’ve got a very cute teddy to gift a loved one at the other end is a really fun and lovely thing to do, and I’m delighted to be helping launch this magical experience and seeing these bears go global!”
Mark Eastwood from Heathrow Express commented, “We’re very excited to launch our first Elf Concierge Service, which we hope will assist passengers jetting off on their winter breaks. Our team is expecting a record number of passengers to travel between Heathrow and central London over the coming few weeks and, with the help of our dedicated team of elf helpers, we hope we can make their journeys a little more magical.”
Heathrow Express offers free travel to children 15 years and under, with a fare paying adult, so if you’re travelling on your own or with family or friends, make sure to visit the Heathrow Express Elf Concierge Service to add a sprinkle of Christmas magic to your journey.
- Heathrow Express is a premium non-stop train service between London Paddington and Heathrow Airport
- Our electric train journeys can take as little as 15 minutes.
- Large luggage racks are available to customers in all carriages
- Tickets can be purchased online at www.heathrowexpress.com or via the ‘Heathrow Express’ app. They can also be bought on the day from self-serving machines or a member of staff
- Services run every 15 minutes from 5am to 11.40pm (please check your individual journey for times)
If you have any press queries please contact Laura Edwards, email@example.com or 07818 013159
13 November 2023 – A major international conference focusing on the role and development of rail links to airports – as part of a sustainable airport access strategy – is being jointly organised by Heathrow Express and the International Air Rail Organisation (IARO).
The event, which comprises a full-day conference, together with technical site visits, takes place at the Marriott Hotel London Heathrow Airport on 28 and 29 November 2023.
The conference will bring together key stakeholders and industry leaders from the air-rail sector to discuss current challenges and review future policy and opportunities in the air rail transport sector. This aim is to share knowledge and ideas, with the target of developing efficient and practical rail links to airports”.
"We are excited to be hosting this prestigious conference in collaboration with the International Air Rail Organisation," says Daniel Edwards, Business Lead and Director, Heathrow Express. "The conference will serve as a catalyst for shaping the future of air rail connectivity, enabling us to explore innovative solutions and cultivate meaningful partnerships within the industry."
The event will feature a series of insightful keynote presentations, panel discussions, and interactive sessions led by prominent experts and policymakers in the field. Attendees can expect to gain valuable insights into the latest developments in air rail policy, infrastructure development, sustainability practices, and competitive frameworks.
"We are delighted to be co-organizing this conference with Heathrow Express," says Patrick Hicks, General Secretary at the International Air Rail Organisation. "By bringing together industry pioneers and visionaries, we aim to facilitate constructive dialogue and collaboration that will drive the advancement of international air rail connectivity, enhancing the overall travel experience for passengers worldwide."
The meeting will commence with visits to a number of air-rail locations, including Heathrow Airport and Heathrow Express, Luton Airport and Luton DART, and the Elizabeth Line.
The day will conclude with a Welcome and Networking Reception for all Participants, sponsored by Heathrow Express.
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Notes to Editor:
Conference Sessions on Day 2 will cover a range of issues relevant to the air-rail industry
Session 1 will focus on Connecting London with its Airports, with presentations by Daniel Edwards - Business Lead & Director, Heathrow Express and Mike Bagshaw - Managing Director, MTR Elizabeth line.
Shamal Ratnayaka, Aviation Strategy Lead - Transport Strategy & Policy, Transport for London will explore the policy opportunities for promoting airport rail links - in economic, environmental and planning terms - and the commercial advantages derived by the airports, while also considering the market and funding challenges facing the airport rail sector. He will look at case studies which spotlight the added value they can offer to their passengers.
Air-Rail Choice, Demand and Options are key issues for the industry and will be covered in Session 2 of the Conference. Jim Steer, Founder, Steer Group, will ask what the vision is for a nation-wide rail system – and how Heathrow would fit into it. This will be followed by Matthew A Coogan, Coogan Associates, who will discuss how this profession has changed over the 25 years of the two organisations.
The third presentation in this Session is a Case Study on Boston’s Logan Airport, in which Professor Mike Welch of Bridgewater State University will suggest that, while rail is the optimal solution for getting people out of their cars, there are situations where rail and bus must co-mingle to create the best solution. Massport’s successful development of the Logan Express bus system involves a strategy to reduce traffic congestion at the airport, improve the passenger experience and reduce the environmental impact of traveling to the airport.
The theme of Session 3 is “Sustainability, Recovery and Competition”. Heathrow’s strategy to de-carbonise travel to and from the airport, for passengers and staff, will be explained by Tim Leech, Head of Surface Access Strategy & Sponsorship, Heathrow Airport Ltd,
Recovery from 2020/2022 Pandemic has been a major on-going challenge for all airports and air-rail operators. Michael Forstner, Managing Director, City Air Terminal, Vienna will explain of the work carried out by CAT. And as well as recovery, there is the question of competition. Andrew Sharp, IARO Policy Advisor & Former Director-General, will give an overview of airport expresses and their competitors.
In the final session, Francesca Romano, Airport Accessibility Planning Manager, SEA Milan Airports, will give an update on the investment under way for the northern connection to Milan Malpensa Airport. The meeting will conclude with an invitation to the IARO 2024 Conference and Networking Meeting, which will be hosted by SEA Milan Airports in November 2024.
Further details about the conference agenda, speakers, and registration can be found on https://www.iaro.com/future-iaro-events
Further information from:
International Air Rail Organisation
September 2023 - Heathrow Express are excited to announce a new partnership with Dublin Airport.
The partnership offers passengers a quick and convenient way to pre-book tickets for the Heathrow Express, before they depart Dublin Airport. This will ensure they have a quick seamless journey when they arrive at Heathrow and travel into central London.
Purchasing a train ticket couldn't be easier. Our QR codes are located in Dublin Airport at Gate 204, within terminal one. Once scanned passengers will be able to buy either Express or Business First tickets.
Mark Eastwood, Commercial Lead at Heathrow Express, said “this partnership offers customers a brilliant service and ensures they have a smooth trip. Here at Heathrow Express we offer a fast and reliable service from the airport straight into the heart of London. Passengers pre-booking their tickets in Dublin will be able to board the train without having to wait on arrival and get to Paddington in just 15 minutes.”
Trade release -
Monday 5 June 2023 - Heathrow Express is marking Pride Month 2023 with the help of RuPaul’s Drag Race stars Kitty Scott-Claus and Electra Fence to reinforce its commitment to promoting equality and celebrating the LGBTQ+ community.
Kitty, Elektra and other dazzling, drag queen royalty – Olivia Laugh Love, Taylor Trash, Coco CoutureQueen and Samantha Stone – have filmed a spoof ‘London Pride Ride’ gameshow-style race, hosted by the founder of website Hunsnet Gareth Howells. The two teams competed to race between Heathrow Airport and London Paddington in the fastest time and stars of the video will take part in Heathrow Express’ float at London Pride this year.
A new Heathrow Express carriage emblazoned with the rainbow flag will also be unveiled later this month and visitors to London can get 15% off full-fare tickets until 1 July using the discount code Pride23.
This campaign is helping to shine a light on Heathrow Express’ ongoing commitment to diversity and equality. Internal initiatives including a LGBTQ+ network group, which won awards at the 2020 British LGBT Awards, is one example of how change is being driven across the business.
Heathrow Express have also implemented a number of other initiatives, focusing on disability awareness, gender equality, race, and support for parents and carers. This commitment ensures that every voice is heard and represented.
Daniel Edwards, Business Lead at Heathrow Express said: "We are excited to showcase the diversity and inclusivity that we believe defines Heathrow Express. It’s been brilliant to welcome drag queen royalty like Kitty and Elektra on board as they add their unique flair and vibrant energy to our Pride preparations.
As the fastest route from Heathrow Airport to central London, visitors from across the world will travel on the Heathrow Express to Pride in London this year. Our aim is to always ensure that passengers feel welcomed and embraced throughout their journey with us.”
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Mark Thomson +44 7731 451350 firstname.lastname@example.org
June Field +44 7751 082168 email@example.com
NOTE TO EDITORS
About Heathrow Express
Heathrow Express, celebrating 25 years old this year, is a premium non-stop train service between London Paddington to Heathrow Terminals 2 and; 3 with an extra six minutes to Terminal 5 and a free transfer available to Terminal 4. With its electric trains taking 15 minutes, it provides the fastest, most reliable and sustainable way to travel to and from Britain’s hub airport. As a dedicated airport service, it also offers passengers a calm and comfortable way to travel with its spacious cabins designed to provide extra capacity for luggage.
Thursday 27th April 2023 - HEATHROW Express has partnered with one of the country’s leading wheelchair basketball teams, London Titans, and launched a new ‘Heathrow Express charter’ to highlight the accessibility of its service.
The charter was created by Heathrow Express to support the team’s travel to this year’s EuroCup tournament, with the Titans travelling to the Finals in Turkey this week, and ensure a suitable experience on its trains for everyone by making accessibility for all a priority.
The charter’s goals are to continuously improve the quality of its accessible travel offering, deliver the commitments within its Accessible Travel Policy, and to cater for its passengers’ wide ranging needs so that everyone can use the service confidently.
As the only rail airport transfer service with completely step-free access, it includes maintaining this so that passengers with wheelchairs and mobility aids can travel from train to plane and back again with ease.
Heathrow Express has also partnered with mobility charities and organisations to understand the needs of every passenger and to ensure its staff receive regular training that enables them to deliver a service that is accessible to all.
London Titans’ coach Matt Sealy has praised the difference Heathrow Express’s support has made to himself and his players, which include Paralympic icon and BBC personality Ade Adepitan.
Speaking from the Eurocup tournament in Bosnia last month, he said: “Heathrow and Heathrow Express have helped our club enormously. I wouldn’t be sitting here in Bosnia without both of those companies' support. EuroCup is very important for some of these players in being seen, especially young players, who are aspiring to be future GB players. They play at this level, and they get seen by international coaches. It makes a big difference to their careers.
“I have been travelling internationally as a wheelchair user since the age of 3. I am now approaching 41, and to say accessibility in the travel industry has improved during this time is a huge understatement! I've noticed so many changes in this time with a huge focus on attention to individual needs, for not just wheelchair users but vast other disabilities.
“The most important need for myself has been the understanding of organisations, such as Heathrow Airport and Heathrow Express, to see my wheelchair as a part of me, and not a piece of luggage. It is the only time my wheelchair leaves my body so I have to have complete confidence that it is being handled and looked after with utmost care and attention.
“Thankfully I get this reassurance from the moment of booking my travel, through to greeting staff at airport check in desks or train terminal platforms. When these staff talk to me with confident action plans of every process through the airport of where my chair goes once I board a plane and where it will be going and waiting for me at my destination, this vastly improves my confidence to travel independently.
Daniel Edwards, Business Lead, at Heathrow Express added: “We are delighted to be partnering with The London Titans in our 25th anniversary year and launching our new Heathrow Express charter. We already carry around 25,000 travellers a day between Paddington Station and Heathrow Airport and want to set and maintain new standards to encourage more travellers to this service.
“This means making sure everyone can look forward to a great experience, with peace of mind knowing that the facilities are globally recognised as compliant for all and that they will receive a warm human welcome at every stage.
There are highly trained colleagues onboard up and down the route to be on hand for any requests and we also pride ourselves in offering customers the spaces and features they need, like lots of luggage space, dedicated wheelchair areas, accessible toilets, and passenger information onboard.”
The Heathrow Express charter: top five goals for 2023:
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Mark Thomson +44 7731 451350 firstname.lastname@example.org
June Field +44 7751 082168 email@example.com
NOTE TO EDITORS
About Heathrow Express
Heathrow Express, celebrating 25 years old this year, is a premium non-stop train service between London Paddington to Heathrow Terminals 2 & 3 with an extra six minutes to Terminal 5 and a free transfer available to Terminal 4. With its electric trains taking 15 minutes, it provides the fastest, most reliable and sustainable way to travel to and from Britain’s hub airport. As a dedicated airport service, it also offers passengers a calm and comfortable way to travel with its spacious cabins designed to provide extra capacity for Luggage.
About London Titans
London Titans Wheelchair Basketball Club has been running for over thirty years, during this period the club has grown to be one of the largest in the UK with over 70 members across 8 teams. Across 3 London venues, in the boroughs of Waltham Forest, Ealing and Harrow. Our Premier team are the current National League Champion 2021/22 and have finished at the top of the league table again this season ready to defend the title. Whilst our under 18 junior team have recently came third and our Women’s League Division 1 team topped the table.
Sport or at least access to sport is something most of us take for granted, for disabled people it is not nearly so accessible, but at London Titans, we believe in the power of sport and its ability to transform lives, we call this #TitanPride. Encouraging people to become more consistently active, we have and can continue to help them establish a stronger personal connection to sport and physical activity. Providing an environment where people socialise, gain confidence and all the health benefits you would expect from this fast-paced and physically demanding sport. Our pride impacts every aspect of our team’s lives, their family and friends. If you are interested in volunteering your time, trying a new sport and get involved, get in touch.
The Heathrow Express celebrates a great 25yrs of service this year and we thought it fitting to shed some light on a bit of the history of this Hex-cellent train, and the fantastic benefits it has had for our Heathrow customers.
The construction of HEx first commenced 30 years ago in 1993 with two 5-mile tunnels and two new underground stations being built.
The first fast train was initially launched 5 years later in 1998, and the final and official HEx launch took place on 23rd June 1998 by Prime Minister Tony Blair.
Over the past 25 years, the Heathrow Express has witnessed and experienced a few key and memorable moments that are worth shining some light on as we celebrate a quarter of a century of amazing service.
Customers on board the HEx could stay connected by using the first pay phone on the train which meant they could speak with family and friends anywhere at the touch of a few buttons!
Paddington Station became home to the first flight information screens in a UK rail station, so passengers could see live flight information before even stepping foot in the airport.
HEx played a major role during the London Olympics by transporting all the officials and media for free during the duration of the games.
HEx celebrated its 15th birthday with a live cake construction of a 332-driver carriage taking place on the platform.
Kids Go Free was introduced as a permanent offer, so any child under the age of 15 can travel for free when accompanied by an adult.
The world’s first digital advertising screens hit the airport, promoting HEx amongst other airport services. They have won several awards since their launch.
HEx celebrated reaching 100 million passengers with a HExibition in Paddington, featuring Instagram sensation Dave Burt taking pictures to mark the special occasion.
This was a big year for HEx with COVID-19 meaning social distancing, masks, sanitising and the lowest number of passengers on record.
The year ended with the farewell of Class 332 as it made its last journey on 28th December. This was the last day of planned journeys for the 25-year-old train.
On 29th December the New Class 387 fleet was launched and welcomed despite the national lockdown situation happening at the time, ending 2020 on a heal high note!
Want to know how to travel like a world class explorer? Then read our guide on where to find real adventure this winter. The celebrated video of Sir Ranulph Fiennes OBE in which he announces he’s leaving the UK this year to head off in ‘search of the spirit of Christmas’ has been an industry acclaimed winner in the Christmas ad stakes. In response to massive demand, we’re sharing insights into how the film was made – and how you can also follow in his footsteps to northern Norway – to hop on board the Arctic Train from Narvik, as seen in the video.
Heathrow Express’ PR team collaborated with London’s talented production company, Yada-Yada to pull together the concept with Sir Ranulph and his team of advisors. The most vivid memory which Sir Ranulph (or ‘Ran’ as he prefers to be called) speaks of being alone in the world’s most remote places, in extreme circumstances at Christmas time. Many of us can empathise, if away for work and apart from our loved ones. We often forget that our bravest of explorers are no different.
The main element of the storytelling was the letter which Sir Ranulph had to write to his family. He wrote a letter to them on beautiful headed notepaper, saying that he was sorry he’d not be joining them for turkey and trimmings as he was off to the North Pole. The most heart-warming message is that wherever we find ourselves, we are most comforted by being surrounded by love and goodwill.
The video featured the famous ‘Arctic Train’ which weaves its way through a stunning snowy Nordic landscape as it leaves the city of Narvik and the stunning St Pancras Renaissance Hotel. And Paddington Station, of course, platforms 6 and 7. Our home.
Travelling to Norway could not be easier; hop on board the Heathrow Express from Paddington to Heathrow airport. Book any of six daily flights to Narvik Evenes (EVE) airport via Oslo (OSL). Express buses to Narvik correspond to most of the flight arrivals from Oslo. Norway was recently voted ‘the safest country in the world to visit’. It’s also the best place to see the northern lights, now the UK’s number one bucket list activity. The Arctic Train is an unforgettable, 43 kilometre journey through a dramatic landscape which has significant historical links to the UK and World War II. To book, Visit Narvik | Winter
The shoot was held at the stunning iconic St Pancras Renaissance Hotel, located 10 minutes away on public transport. It was specially chosen for its railway heritage and remarkable architecture - and because the hotel allowed our crew
to film in the magnificent Chambers Club. The hospitality we encountered was second to none.
Sir Ranulph joined us for a pre-shot breakfast in the elegant Booking Office 1869 restaurant before holding us all spellbound with his astonishing tales of polar adventures, not to mention some really exciting travel documentaries and book releases. How does he fit it all in?
We filmed Sir Ranulph as he spoke about his upcoming adventures, not only travelling on our Festive Express, but also his future trips to far flung destinations beyond the Arctic Circle – a world which he’s very used to conquering. For example, we talked about the Arctic Train in Norway; a country which hold huge memories as many a fellow adventurer calls home.
The Hotel said: ''We are proud to partner with Heathrow, and specifically the Heathrow Express. The film stars Sir Ranulph Fiennes, 'the world's living greatest explorer', which aligns fully to the Renaissance values of exploration and discovery. We believe every trip is an opportunity to discover something wonderfully new, and the Heathrow Festive Express is just that!'' To book your event or stay, visit stpancraslondon.com
Heathrow Express are proud to partner with one of the world’s most sought-after British luggage brands, Globetrotter. Like Heathrow Express they are celebrating a big anniversary; us our 25th next year, and they their 125th.
We featured one of their Original Collection in the shoot, in a rich tobacco brown colour, very fitting for any budding adventurer to set off with, and like Ranulph, add to a collection of modern heirlooms. Even more interesting is that this suitcase was among the first to reach the South Pole and the top of Mount Everest.
If you’re a young ‘flashpacker’ and travel light, there’s also a range of more affordable carry ons and covetable accessories, for more information, visit Original Luggage & Suitcase Collection | Globe-Trotter
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This is your invite to book early for the Heathrow Festive Express, launching Monday 5 December, just in time for the holiday getaway.
Helping passengers get into the Christmas mood, Heathrow Express is transforming one of its carriages into an enchanting festive experience. The excitement builds as you’ll follow in the footsteps of the ‘world’s greatest explorer’ Sir Ranulph Fiennes, as he steps out on a Yuletide expedition to the North Pole aboard the Arctic Train in search of the spirit of Christmas. Where will your dream destination be this year?
What’s more, between 5th - 7th December, those travelling in the Christmas carriage can enjoy a joyful journey, with special festive treats including a Golden Ticket giveaway with a daily chance to win a £250 Harrods shopping spree!
Follow our Christmas elves as they guide you along the platform to a special carriage where twinkling lights and the sound of sleigh bells ringing as you step onboard the Heathrow Festive Express. You’ll be handed special cards to write your letter to Santa direct to Santa’s workshop while workers make sure they get posted.
As the train sets off, you’ll sit back, enchanted by racks adorned with vintage luggage, sacks full of presents, while fresh foliage adds that magical touch.
Helping passengers get into the Christmas spirit, Heathrow Express - the fastest route between central London and Heathrow Airport – is transforming one of its carriages into an enchanting scene, just in time for the festive season.
Between 5th - 7th December, those lucky enough to be travelling in the Christmas carriage can experience a joyful journey. Christmas postal elves will guide people along the platform to the carriage, where twinkling lights and the sound of sleigh bells ringing await as they step onboard the Heathrow Festive Express.
Once seated, passengers can immerse themselves in a carriage cascading with colourful baubles, loaded with letters to Santa, packed with parcels and rammed to the rafters with festive fun. Plus, special treats including a Golden Ticket giveaway and a chance to win a shopping spree will be on offer, just in time for the holidays.
Those wishing to travel on the Heathrow Express over the holidays can book tickets in advance from as little as £5.50. It offers a stress-free experience that takes just 15 minutes to reach its destination, as well as spacious cabins, free Wi-Fi, and an Onboard Entertainment system. Plus, kids 15 years and under travel free*, making a trip to the North Pole (or any other destination) even better value for money.