Heathrow Express

Heathrow Express Fares Update

01 January 2022: Heathrow Express has consistently received the top customer satisfaction ratings for the past decade, with its NRPS scores always being in the Top 2 across all Train Operating companies and the highest for any rail air service in Britain. With a new fleet, the highest luggage space for any mode of public transport at Heathrow, comfortable seating and space for travellers to relax in a tranquil environment, Heathrow Express will be making fares even simpler by having the same price for all flexible fares across both the digital and at station physical channels. This means the flexible Return fare will continue to remain frozen at £37 since 2017 whereas the flexible Single fare will now be £25 across all channels instead of costing £25 offline and £22 online. Great value fixed single fares will still remain unchanged and start at £5.50 when purchased in advance. Children will still continue to go for free when accompanied by an adult.

Gap Minders: Heathrow Express and Network Rail collaborate on new gap initiative

Tue 10 Sep 2019

Heathrow Express switches on industry leading platform gap lighting

Platform 6 for web

Blue lights which flash when the train doors of Heathrow Express open on Platform 6 at Paddington are being switched on today, Friday 8 December 2017, as part of a new measure to help passengers mind the gap and improve train and platform safety.

The challenge of preventing passengers and staff from tripping into the gap between the train and the platform (otherwise known as step board incidents) exist at many railway stations across the UK, and is one of the highest causes of accidents, but this is the first time blue lights have been installed at a national rail station.

To work alongside the blue lights, which are also in place at Baker Street Underground Station, Heathrow Express and Network Rail have installed eye-catching footprint vinyl's with ‘mind your step’ warning messages.

The lights and vinyls follow an earlier innovation by Heathrow Express, who installed the first UK gap fillers at their Heathrow platforms in 2015. These comprise rubber brushes fixed in strips to the side of the platform and have proved to be enormously effective, reducing the number of incidents by 85%. 

Unfortunately, these could not be used at the Victorian curved platforms at Paddington. Working together, Network Rail and Heathrow Express have devised this new two-pronged solution, which have been implemented by Podtrack. Network Rail have supported this safety innovation by waiving the usual charge applied to work carried out by third parties.

Platform 6 for web 2

Fraser Brown, Director of Heathrow Express said
: “Ensuring that our passengers get to their destination safely and as quickly as possible is our key aim and the flashing blue lights together with the footprint vinyls at the curved end of Platform 6 at Paddington, will reduce accidents by providing a visual reminder to passengers and staff to be mindful of their step.”

Mark Langman, Route Managing Director at Network Rail, said: “Our focus on safety is relentless. This is another example of how we are striving to be even better. The blue flashing lights with the footprint vinyls at the curved end of Platform 6 at London Paddington will help passengers to safely get to and from the train and reduce the likelihood of accidents.”