Heathrow Express

Heathrow Express Fares Update

01 January 2022: Heathrow Express has consistently received the top customer satisfaction ratings for the past decade, with its NRPS scores always being in the Top 2 across all Train Operating companies and the highest for any rail air service in Britain. With a new fleet, the highest luggage space for any mode of public transport at Heathrow, comfortable seating and space for travellers to relax in a tranquil environment, Heathrow Express will be making fares even simpler by having the same price for all flexible fares across both the digital and at station physical channels. This means the flexible Return fare will continue to remain frozen at £37 since 2017 whereas the flexible Single fare will now be £25 across all channels instead of costing £25 offline and £22 online. Great value fixed single fares will still remain unchanged and start at £5.50 when purchased in advance. Children will still continue to go for free when accompanied by an adult.

Heathrow Express awarded Friendly WiFi certification

Tue 05 Nov 2019

Heathrow Express, which provides the fastest route between Paddington Station and Heathrow Central, has been awarded the ‘Friendly WiFi’ safe certification, which proves their WiFi service is keeping passengers safe by filtering out inappropriate content throughout the train company’s 15-minute journey.

Venues and locations displaying the Friendly WiFi symbol, have proven that their WiFi filters deny access to pornography and webpages known to host indecent images of children and advertisements or links to such content. 

The scheme is a government-initiated safe certification standard for public WiFi run by RDI (UK).

Les Freer, Director of Heathrow Express said: “We are proud to be the first airport express service to be Friendly WiFi accredited which confirms our long history of safe and secure browsing. It’s important for our customers to stay connected, but it is equally important for them to enjoy a safe, comfortable browsing environment.”

Bev Smith, Director of Friendly WiFi added: “I am thrilled to see Heathrow Express become the first express service to become Friendly WiFi certified.  I understand that Heathrow Express has always been an early adopter of technology, and this accreditation proves that they are also a safe provider. Whilst working with them we saw their passion for delivering a safe service alongside a service with a high level of customer care. I am looking forward to working with them to communicate this to their passengers.”

John Carr, OBE, Secretary of the UK’s Children’s Charities’ Coalition on Internet Safety said: “The adoption of the Friendly WiFi certification by Heathrow Express is a demonstration of their commitment to online safety and the support for the great work that is happening in the UK in this space.  I congratulate Heathrow Express for being one of the leaders in driving standards in this sector.”