Heathrow Express top in the latest National Rail Passenger Survey
Heathrow Express is the UK’s joint top performer in the Spring 2018 National Rail Passenger Survey conducted by Transport Focus and achieved an overall satisfaction rating of 95%.
The National Rail Passenger Survey gathers the opinions of UK train passengers twice a year, and Heathrow Express has also outperformed all other train companies in London and the South East where the average overall satisfaction score was 79%.
The survey states that ‘punctuality/reliability’ has the biggest single influence on satisfaction and Heathrow Express scored 95% in that category – 25% more than counterparts in London and the South East. The service, which carries on average 17,000 people a day between London and Heathrow with a journey time of 15 minutes, also scored 96% in ‘length of time the journey was scheduled to take (speed).’ Heathrow Express Director, Fraser Brown, said: “The latest NRPS results show just how much Heathrow Express customers value the speed and punctuality of our service which connects London Paddington and Heathrow Central in 15 minutes.”
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