Accessibility is a priority for Heathrow Express. We’d like all our customers to be able to use our service unaided if they wish, and our facilities are designed with that aim in mind.
We’ve made sure the train floor is at the same level as the platform for easy wheelchair access, and that all our sub-surface stations have step-free access.
Every train has accessible toilets and designated zones where wheelchair users can find space to relax in comfort and safety. Platform-level accessible toilets are also available at all our stations.
For detailed information about facilities and services on our trains and at stations, view our Disabled People's Protection Policy
We’re happy to accept Disabled Persons Railcards when you buy your tickets either at the booking office or on board the train.
If you need additional support, we offer the Hidden Disabilities Sunflower to anyone with a hidden disability. Our colleagues have been trained to assist those customers who may need extra support - and wearing the Sunflower discreetly indicates this.
If you would like to request a Hidden Disabilities Sunflower lanyard when travelling with us, just ask a Heathrow Express or Heathrow colleague who will be happy to help. Find out more about the Sunflower here.
We’re committed to making continuous improvements on Heathrow Express, so that our service and facilities remain accessible to everyone. However, if you think you’ll require any kind of accessibility assistance during your journey please don’t hesitate to call us. Our Customer Relations Team can help on +44 (0) 345 600 1515.
If you need to request help at the airport, visit www.heathrow.com/prm