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If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

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<div>You can now start using your Heathrow Express application as a logged in user.</div>

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You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

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Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Add a London Underground journey for your outbound travel date, choosing which zones you require a ticket for below. The ticket entitles you to a single underground journey only. Please note digital tickets will not be available and you will need to collect your ticket(s) from a ticket machine at a station before you travel.<img src="/images/default-source/default-album/london-underground-map.jpg?sfvrsn=2e686688_1">

Add a London Underground journey

Includes Fast Track Airport Security worth &#xa3;12.50 per person.

Upgrade to Business First Class

<ul><li>Travel out within 5 days</li><li>Return any day within 30 days</li><li>Amendable</li><li>Refundable</li></ul>

<ul><li>Book Now &amp; Save</li><li>Travel on a fixed day</li><li>Non-Amendable</li><li>Non-Refundable&#xa3;10 Advance Discounted Single ticket based on a ticket purchased for travel on all dates 45 days or more in advance. </li></ul>

<ul><li>Travel on a fixed day</li><li>Amendable</li><li>Refundable</li></ul>

Fare Details Dialog DictionaryFare details

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Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

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Get a Return ticket:<ul><li>Fully Amendable &amp; Refundable</li><li>Return any day within 30 days</li><li>Save money over 2 Singles</li></ul>

Planning to Return within 30 days?

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

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Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

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You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

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You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

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Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

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<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

The ticket you have selected will be eligible for a refund soon.

<div>This is a Advance Discounted Single Ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

This ticket will be eligible for refund 2 days from date of travel.

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

Buy a carnet of 6 or 12 one way tickets valid in either direction for a discounted price.

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One-way trip, traveling on selected travel date and direction of travel.

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Travel out within 5 days of date selected and return any day within 1 month.

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Select open return for flexibility on travel dates. Travel out within 5 days of date selected and return any day within 1 month.

Return journey

Travel out and return on selected travel dates and direction of travel.

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Helpful information on our train times and route

If your internet browser does not allow your barcode to be displayed, please take your 8 digit reference code with you when you travel or allow content images on your email.

Why is the bar code not visible on my e-ticket?

To ensure your ticket is recognised when scanned, please allow at least an hour between booking online and boarding Heathrow Express. If you bought the ticket using our mobile app, please allow 15 minutes.

How soon after booking can I use my ticket?

Single tickets purchased online are valid for 3 months from travel date shown on ticket.Return tickets are also available for 3 months from travel date shown on ticket and once the outbound journey is commenced, the return journey is valid for one calendar month.

How long are tickets valid for?

It&rsquo;s in your confirmation email, which also serves as your ticket &ndash; please print it and bring it with you! If you opted for a mobile ticket you&rsquo;ll see your reference number below the 2D barcode.

Where can I find my booking reference number?

Children aged 15 years and under travel free when accompanied by a paying adult. Proof of age may be requested.&nbsp;

Are child fares available?

Tickets purchased through a travel agent or another train operating company will need to return to point of purchase.

I would like to apply for a refund for a ticket I did not purchase directly from Heathrow Express; can I send it into you?

To see whether you may qualify for a refund, please check our <a href="https://uat.heathrowexpress.com/aerlingus/conditions-of-carriage">Conditions of Carriage</a>, which include any special conditions for each ticket type. Promotional tickets are subject to their own terms and conditions. A &#xa3;5 refund charge may be applicable.For online bookings, you can apply for a refund <a href="https://www.heathrowexpress.com/contact-form#/">here.</a>If you wish to apply for a refund on an unused ticket bought at a machine or ticket office, please post your original ticket along with a cover letter giving the reason for your refund request to:Customer Relations Department Heathrow Express Freepost LON 16331 London W2 6BRFor all other enquiries please use <a href="https://www.heathrowexpress.com/contact-form#/">this form.</a>

How can I claim a refund?

Validity of tickets bought online<div><ul><li>Single: All single tickets are only valid on the date of travel specified on the ticket when purchased </li><li>Return: Your outbound journey must be must be made within 5 days of the date of travel specified on the ticket when purchased. The return journey must be made within 30 days of the date of travel specified on the ticket when purchased. </li><li>Advance: Valid for one journey on the date of travel specified on the ticket when purchased </li><li>Carnet: Valid for 12 months from the date of purchase</li></ul></div> Validity of tickets bought from ticket offices or machines<div><ul><li>Single: All single tickets are only valid on the date of travel specified on the ticket when purchased </li><li>Return: Your outbound journey must be must be made within 5 days of the date of travel specified on the ticket when purchased. The return journey must be made within 30 days of the date of travel specified on the ticket when purchased. </li><li>Carnet: Valid for 12 months from the date of purchase</li></ul></div>

How long does my ticket remain valid?

If it still hasn&#x2019;t arrived after 1 hour, and isn&#x2019;t in your junk mail folder, please <a href="https://www.heathrowexpress.com/contact-form#/">contact us.</a>

I haven’t received my confirmation email. What should I do?

Please contact our Customer Relations team on: +44 (0) 345 600 1515 (09:00-17:00hrs GMT Monday-Friday). Calls from the UK to this number are charged at the local rate. Costs from international networks may vary.

I’ve booked for the wrong date / my flight is delayed. Will my booking still be valid?

Monday - Saturday - The first train departs Paddington at 05:10 Sundays- The first train departs Paddington at 06:10

What time is the first train from Paddington?

Yes, Heathrow Express e-tickets are fully transferrable.

The e-ticket I bought has my name on it. Can I let someone else use it?

<ul><li>Terminals 2 and 3: 05:17 Monday to Sunday</li><li>Terminal 5: 05:12 Monday to Sunday</li><li>Terminal 4: First transfer to Heathrow Central is 05:41 Monday to Saturday, 06:05 Sundays</li></ul>

What time is the first train from Heathrow Airport?

The journey between London Paddington and Heathrow Terminals 2 &amp; 3 takes 15 minutes (allow a few minutes more for Terminal 4 or 5). For Terminal 4 connections, please view our <a href="https://uat.heathrowexpress.com/aerlingus/timetable/timetable#/">timetable.</a>

How long does the journey between London and Heathrow take?

For Terminal 2, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

How do I get to Terminal 2?

For Terminal 3, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

How do I get to Terminal 3?

For Terminal 4, you will need to exit the Heathrow Express at the first stop (journey time 15 minutes) and catch the free transfer service to Terminal 4 and follow the airport signs. These connecting trains depart every 15 minutes and travel time is 4 minutes.

How do I get to Terminal 4?

For Terminal 5, you will need to exit the Heathrow Express at the second stop and follow the airport signs (journey time 21 minutes).

How do I get to Terminal 5?

At Heathrow AirportThe lost property service is operated by Bagport: <ul><li>Email: <a href="mailto:lhr.lostproperty@bagport.com">lhr.lostproperty@bagport.com</a></li><li>Website: <a href="http://www.missingx.com/">www.missingx.com</a></li><li>Tel from within UK: 0844 824 3115 (calls to this number are charged at 7p per minute plus your phone provider&apos;s access charge)</li></ul><ul><li>Tel from International: +44 (0)20 3761 1800</li><li>Lines Open: 09:30 - 16:30 </li></ul>At Paddington StationLeft Baggage Office Platform 12 Paddington Station Praed Street, London W2 1HS<ul><li>Tel: +44 (0) 207 262 0344</li><li>Fax: +44 (0) 208 324 2073</li><li>Opening Hours: Monday to Sunday 07:00 to 23:00</li></ul>

Who should I contact about lost property?

If you are having trouble connecting to our onboard wifi, please follow the instructions below. Laptops<ol><li>Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi</li><li>Once connected you&apos;ll be prompted to enter your first name, last name and email address</li><li>If you are not prompted to enter these details automatically then open a browser and type in <a href="http://www.google.com/">http://www.google.com</a> (it&#x2019;s important to include the <a href="http:">http://</a> component and make sure that it is not <a href="https://www.heathrowexpress.com/aerlingus/faqs/general-faqs">https://</a>)</li><li>Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol>Apple iOS devices (iPhones and iPads)<ol><li>Select the settings App</li><li>Select Wi-Fi settings</li><li>Select HeathrowExpress Wi-Fi</li><li>Immediately after connecting a &#x201c;login&#x201d; screen will appear asking for first name, last name and email address</li><li>Select &#x201c;Done&#x201d; or &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol>Android Devices (Sony, Samsung, LG and other similar phones and tablets)<ol><li>Your device will automatically try to connect to the Wi-Fi and prompt you to &#x201c;Sign-in&#x201d;</li><li>Select this option which will automatically open up the login page in your default browser</li><li>Enter your first name, last name and email address</li><li>Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol>

How do I connect to onboard WiFi?

Blind or visually-impaired customers travelling with a companion If you are registered as blind or visually-impaired and are travelling with another person, the concessionary discounts shown below apply for both you and your companion. You cannot get the discount if you are travelling on your own. Discount applies to adult fares only. Please take evidence of your visual impairment such as a document from a recognised institution such as Social Services, your Local Authority, The Royal National Institute for the Blind (RNIB) or St Dunstans when buying your ticket and making your journey. Tickets can be purchased from staffed ticket offices. Customers who stay in their own wheelchair during a rail journey If you need to stay in your own wheelchair during your rail journey the concessionary discounts shown below apply. Discounts are available on adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Discounts available on the following tickets34% off full fare Express Saver Single or Return 34% off full fare Business First Single or Return

Concessionary discounts for disabled people who do not hold a Disabled Persons Railcard

All carriages on the Heathrow Express are fitted with ample luggage stacks to store suitcases and baggage at no extra cost. Additional to this, smaller bags and belongings can be stored in the spacious luggage racks above the seats leaving plenty of room to rest and relax on your journey. Upgrade to Business First and enjoy large individual personal space with the option to keep your luggage by your side or store it in the extra large luggage bay.

Is there room on-board for my luggage

You will be able to use these in either direction regardless of the direction chosen when purchased.

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I would like to apply for a refund for a ticket I did not purchase directly from Heathrow Express; can I send it into you?keyboard_arrow_down

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