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<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

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Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.

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<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

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Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

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<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

<div>This is a Early Bird Ticket ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

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<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

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<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

Buy a carnet of 6 or 12 one way tickets valid in either direction for a discounted price.

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Stasher has safe and convenient locations across the world where you can store your bags while you explore the city. Bookings can be made only online <a href="https://stasher.com/?ref=nju5nzv">here</a>, use the code HEX25 for 25% off.

Do you need luggage storage in London Heathrow or Paddington?

Yes, travel between Heathrow terminals is free of charge if you tap in and out on the ticket barriers using Oyster or Contactless payment cards or by collecting a free terminal transfer ticket from a dedicated ticket machine in each Heathrow station.&nbsp;

Can I travel for free between Heathrow Terminals?

If you are having trouble connecting to our onboard wifi, please follow the instructions below. Laptops Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi Once connected you&apos;ll be prompted to enter your first name, last name and email address If you are not prompted to enter these details automatically then open a browser and type in http://www.google.com (it&#x2019;s important to include the http://component and make sure that it is not https://) Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet Apple iOS devices (iPhones and iPads) Select the settings App Select Wi-Fi settings Select HeathrowExpress Wi-Fi Immediately after connecting a &#x201c;login&#x201d; screen will appear asking for first name, last name and email address Select &#x201c;Done&#x201d; or &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet Android Devices (Sony, Samsung, LG and other similar phones and tablets) Your device will automatically try to connect to the Wi-Fi and prompt you to &#x201c;Sign-in&#x201d; Select this option which will automatically open up the login page in your default browser Enter your first name, last name and email address Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet

How do I connect to onboard Wi-Fi?

For property lost at Heathrow Airport or on board trains towards Heathrow: Smarte Carte UK Ltd Tel: 0844 824 3115 Website:<a href="https://www.missingx.com/"> www.</a>Ihrlostandfoundsoftware.com For property lost at Paddington Station or on board trains towards London Paddington: Left Baggage Office Platform (Track) 12 Paddington Station Praed Street, London W2 1HS Tel: +44 (0) 207 262 0344 Website: <a href="https://www.lostproperty.org/">www.lostproperty.org</a> Opening Hours: Monday to Friday 09:00 to 17:30

Who should I contact about lost property?

Heathrow Express runs from London Paddington station. Exit the train at the second stop for Heathrow Terminal 5 and follow the airport signs (train journey time is 21 minutes). Please allow extra time for walking from the platform to the terminal building.

How do I get to Heathrow Terminal 5 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminals 2&amp;3 and wait on the platform for a connecting train to Heathrow Terminal 4. Train journey time is 15 minutes to Terminals 2&amp;3 from London Paddington and then an additional 4 minutes once you have boarded the connecting train to Heathrow Terminal 4. Please allow extra time for walking from the platform to the terminal building.

How do I get to Heathrow Terminal 4 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 3 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.<div> </div>

How do I get to Heathrow Terminal 3 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 2 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.<div> </div>

How do I get to Heathrow Terminal 2 from London?

Heathrow Express trains take 15 minutes between London Paddington and Heathrow Central (Terminals 2 and 3) and 21 minutes if your journey is to or from Terminal 5 and London Paddington. For Terminal 4 a change is required at Terminals 2 and 3, for connection times please view our <a href="/timetable">timetable page</a>.<div> </div>

How long does the Heathrow Express journey between London and Heathrow take?

The first trains depart Heathrow stations as follows:<ul><li>Terminals 2 and 3: 05:17 Monday to Sunday</li><li>Terminal 5: 05:12 Monday to Sunday</li><li>Terminal 4: First transfer to Heathrow Central is 05:41 Monday to Saturday, 06:05 Sunday.</li></ul>For train times and service information for today please check our <a href="/timetable">timetable page</a>. For future service information please check our <a href="/timetable/disruptions-live-updates"></a><a href="/service-updates">service information page.</a>

What time is the first train from Heathrow Airport?

The first train Monday to Sunday departs Paddington at 05:10. For train times and service information for today please check our <a href="/timetable">timetable page</a>. For future service information please check our <a href="/service-updates">service information page</a>.<div> </div>

What time is the first train from Paddington?

Your booking confirmation email is not a ticket, you will need to download the pdf. If you booked a London Travelcard with your Heathrow Express ticket you will need to collect both tickets from a ticket machine at the train station.<div> </div>

Is my booking confirmation email a ticket?

No, London Underground tickets including Travelcards and Freedom Passes cannot be used on Heathrow Express services.

Can I use my London Underground Travel Card or Freedom Pass?

You can book for up to 9 people in one booking on our website and app with a transaction value of up to &#xa3;600 on a single payment card within a 24 hour period. If you want to book for more people you can make multiple transactions up to the limit of &#xa3;600 in one day or email heathrowexpresssales@heathrow.com

Can I book tickets for more than 9 people?

Train travel is exempt from VAT, therefore we don&apos;t issue VAT receipts with Heathrow Express tickets. If you require proof of purchase, you can use your confirmation email. Only tickets purchased at stations or ticket machines get a separate receipt.

Can I get a VAT receipt for my booking?

No you will not be able to buy a ticket on the train as ticket barriers are in operation at our stations.<div> </div>

Can I buy Heathrow Express tickets on the train?

To ensure your ticket is recognised when scanned, please allow at least an hour between booking online and boarding Heathrow Express. If you bought the ticket using our mobile app, please allow 15 minutes.<div> </div>

How soon after booking can I use my ticket?

If you purchased your Heathrow Express ticket via our app or website, you can process your refund via our new self-service refund system. Account Holders1. Login to your Heathrow Express account or login to your app 2. Go to the &#x2018;My tickets&#x2019; section and view your refundable tickets 3. Select the ticket you wish to refund and select the &#x2018;refund&#x2019; button 4. You will receive an email confirmation Non Account Holders1. Use the e-ticket refund form found <a href="/refund-form">here</a> or use button below, and enter your ticket details to see if your ticket is eligible for a refund 2. If eligible for a refund, submit your refund request 3. You will receive an email confirmation<a href="https://ctp-cms-wr-dev.azurewebsites.net/refund"></a> <a href="/refund-form">e-Ticket Refund Form</a> Please note <ul><li>Tickets valid for a refund must be unused, and must not exceed 28 days from the travel date.</li><li>Advance Fixed Date tickets are not subject to a self-service refund.</li><li>Carnets are subject to a refund providing no tickets were used for travel and if the purchase date is within 12 months of the current date.</li><li>Unfortunately we cannot process any refunds to a non-UK Bank Account or payment method.</li></ul>

How to refund an electronic ticket bought via the Heathrow Express app or website

We are sorry if your journey on Heathrow Express was delayed and are pleased to exceed the national refund policy. If your Heathrow Express journey was delayed by more than 30 minutes, you will be entitled to compensation equal to 25% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 60 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. Any delays less than 30 minutes will not be entitled to a refund. To apply for compensation you should complete our <a href="/contact-us">online form</a>. You can also apply for a compensation claim via post, please post your original ticket along with a cover letter giving the reason for your claim request to: By Post Freepost HEATHROW EXPRESS Customer Relations Department Please include an email address and contact phone number in your letter to enable us to contact you about your query. By International Post Heathrow Express Customer Relations Department PO Box 887 3 Manor Court Exeter EX1 9YT United Kingdom Please include an email address and contact phone number in your letter to enable us to contact you about your query.For more detailed information on claiming compensation for delays, please refer to our <a href="https://ctp-cms-uat.azurewebsites.net/conditions-of-carriage#/"></a><a href="/conditions-of-carriage">Conditions of Carriage</a>.

How can I claim compensation if my train is delayed?

A Single ticket is priced at &#xa3;25 and can be purchased online, from a Ticket Vending Machine, a sales agent or a ticket office. We are eliminating time restrictions and there will no longer be any peak or off peak times in Heathrow Express.By booking your Heathrow Express journey in advance, you could get a one-way ticket from just &#xa3;10. This is based on an Advance Discounted Single purchased 45+ days in advance. These tickets are non-exchangeable and non-refundable. For full details of our tickets available please check our <a href="/ticket-fares">tickets &amp; fares page</a>.

How much do Heathrow Express tickets cost?

We often have special offers and promo codes available at Heathrow Express. Please view our <a href="/offers">offers page</a> to find our latest deals.

Are discounted tickets or promotional codes available?

Children aged 15 years and under travel free when accompanied by a paying adult. Proof of age may be requested. Please note that you still need to purchase a free ticket for each travelling child.

Are child fares available?

If you&apos;re a frequent traveller the Carnet 12 gives you 12 single journeys for the price of 9 and the Carnet 6 gives you 6 journeys for price of 5, valid for a year. For more information please see our <a href="/ticket-fares/carnet">Carnet page</a>.

How much is a Heathrow Express monthly pass?

Yes, you can use a number of Railcards on the Heathrow Express to obtain discounted travel. To qualify you must purchase at the ticket office or online. We accept all the following cards:<ul><li>Family &amp; Friends Railcard</li><li>Senior Railcard</li><li>Disabled Child Railcard</li><li>Disabled Persons Railcard</li><li>16-17 Saver</li><li>16-25 Railcard</li><li>26-30 Railcard</li><li>HM Forces Railcard</li><li>Network Railcard</li><li>International Student Identity Card (ISIC) (25% discount)</li><li>Two Together</li><li>Annual Gold Card</li><li>Heathrow Airport Partners Discount</li></ul>Please see our <a href="/ticket-fares/railcards">Railcards</a> page for further details. To apply for a Railcard visit <a href="https://www.railcard.co.uk/">www.railcard.co.uk </a>

Can I use network or loyalty Railcards on Heathrow Express trains?

<h2>Blind or visually-impaired customers travelling with a companion</h2>If you are registered as blind or visually-impaired and are travelling with another person, the concessionary discounts shown below apply for both you and your companion. You cannot get the discount if you are travelling on your own. Discount applies to adult fares only. Please take evidence of your visual impairment such as a document from a recognised institution such as Social Services, your Local Authority, The Royal National Institute for the Blind (RNIB) or St Dunstans when buying your ticket and making your journey. Tickets can be purchased from staffed ticket offices. <h2>Customers who stay in their own wheelchair during a rail journey</h2>If you need to stay in your own wheelchair during your rail journey the concessionary discounts shown below apply. Discounts are available on adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Discounts available on the following tickets <ul><li>34% off full fare Express Saver Single or Return</li><li>34% off full fare Business First Single or Return</li></ul>

Do you offer concessionary discounts for disabled people who do not hold a Disabled Persons Railcard?

Yes Heathrow Express is free to use for travel between the terminals. You still need a (free) ticket though, which can be purchased via Ticket Machines at the platform, or you can simply tap in &amp; out using Contactless or an Oyster Card.

Is Heathrow Express free between terminals?

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Travel for just &#xa3;10 with our <a href="/ticket-fares/advanced-discounted-tickets">Advance Discounted</a> Single tickets

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Common Questions

What time is the first train from Paddington?keyboard_arrow_down

How soon after booking can I use my ticket?keyboard_arrow_down

Can I book tickets for more than 9 people?keyboard_arrow_down

Can I get a VAT receipt for my booking?keyboard_arrow_down

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