Question 1

Do you need luggage storage in London Heathrow or Paddington?

Accepted Answer

Stasher has safe and convenient locations across the world where you can store your bags while you explore the city. Bookings can be made only online here, use the code HEX25 for 25% off.

Question 2

Can I travel for free between Heathrow Terminals?

Accepted Answer

Yes, travel between Heathrow terminals is free of charge if you tap in and out on the ticket barriers using Oyster or Contactless payment cards or by collecting a free terminal transfer ticket from a dedicated ticket machine in each Heathrow station.

Question 3

How do I connect to onboard Wi-Fi?

Accepted Answer

If you are having trouble connecting to our onboard wifi, please follow the instructions below.

Laptops
Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi
Once connected you'll be prompted to enter your first name, last name and email address
If you are not prompted to enter these details automatically then open a browser and type in http://www.google.com (it’s important to include the http://component and make sure that it is not https://)
Select “Connect” and you'll be ready to use the internet

Apple iOS devices (iPhones and iPads)
Select the settings App
Select Wi-Fi settings
Select HeathrowExpress Wi-Fi
Immediately after connecting a “login” screen will appear asking for first name, last name and email address
Select “Done” or “Connect” and you'll be ready to use the internet

Android Devices (Sony, Samsung, LG and other similar phones and tablets)
Your device will automatically try to connect to the Wi-Fi and prompt you to “Sign-in”
Select this option which will automatically open up the login page in your default browser
Enter your first name, last name and email address
Select “Connect” and you'll be ready to use the internet

Question 4

Who should I contact about lost property?

Accepted Answer

For property lost at Heathrow or on board trains towards Heathrow:

Smarte Carte UK Ltd
Tel: 0844 824 3115
Website: www.Ihrlostandfoundsoftware.com

For property lost at Paddington Station or on board trains towards London Paddington:

Left Baggage Office
Platform (Track) 12
Paddington Station
Praed Street, London W2 1HS
Tel: +44 (0) 207 262 0344
Website: www.lostproperty.org
Opening Hours: Monday to Friday 09:00 to 17:30

Question 5

How do I get to Heathrow Terminal 5 from London?

Accepted Answer

Heathrow Express runs from London Paddington station. Exit the train at the second stop for Heathrow Terminal 5 and follow the airport signs (train journey time is 21 minutes). Please allow extra time for walking from the platform to the terminal building.

Question 6

How do I get to Heathrow Terminal 4 from London?

Accepted Answer

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminals 2&3 and wait on the platform for a connecting train to Heathrow Terminal 4. Train journey time is 15 minutes to Terminals 2&3 from London Paddington and then an additional 4 minutes once you have boarded the connecting train to Heathrow Terminal 4. Please allow extra time for walking from the platform to the terminal building.

Question 7

How do I get to Heathrow Terminal 3 from London?

Accepted Answer

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 3 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.

Question 8

How do I get to Heathrow Terminal 2 from London?

Accepted Answer

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 2 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.

Travelling with Heathrow Express

Do you need luggage storage in London Heathrow or Paddington?keyboard_arrow_down

Can I travel for free between Heathrow Terminals?keyboard_arrow_down

How do I connect to onboard Wi-Fi?keyboard_arrow_down

Who should I contact about lost property?keyboard_arrow_down

How do I get to Heathrow Terminal 5 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 4 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 3 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 2 from London?keyboard_arrow_down