Question 1

Is my booking confirmation email a ticket?

Accepted Answer

Your booking confirmation email is not a ticket, you will need to download the pdf. If you booked a London Travelcard with your Heathrow Express ticket you will need to collect both tickets from a ticket machine at the train station.

Question 2

Can I use my London Underground Travel Card or Freedom Pass?

Accepted Answer

No, London Underground tickets including Travelcards and Freedom Passes cannot be used on Heathrow Express services.

Question 3

Can I book tickets for more than 9 people?

Accepted Answer

Yes, you can now book for above 9 people in a single booking using our new Group Booking process. Find out more about Group Booking here.

Question 4

Can I get a VAT receipt for my booking?

Accepted Answer

Train travel is exempt from VAT, therefore we don't issue VAT receipts with Heathrow Express tickets. If you require proof of purchase, you can use your confirmation email.

Only tickets purchased at stations or ticket machines get a separate receipt.

Question 5

Can I buy Heathrow Express tickets on the train?

Accepted Answer

No you will not be able to buy a ticket on the train as ticket barriers are in operation at our stations.

Question 6

How soon after booking can I use my ticket?

Accepted Answer

To ensure your ticket is recognised when scanned, please allow at least an hour between booking online and boarding Heathrow Express. If you bought the ticket using our mobile app, please allow 15 minutes.

Buying and using your tickets

Is my booking confirmation email a ticket?keyboard_arrow_down

Can I use my London Underground Travel Card or Freedom Pass?keyboard_arrow_down

Can I book tickets for more than 9 people?keyboard_arrow_down

Can I get a VAT receipt for my booking?keyboard_arrow_down

Can I buy Heathrow Express tickets on the train?keyboard_arrow_down

How soon after booking can I use my ticket?keyboard_arrow_down