Contact us

As well as being here to help with your queries, we would love to hear your feedback on how we can improve our service.

You can contact us via:
The quickest way to contact us is our Customer Query and Feedback Form. We endeavour to respond to your query within 20 working days. 
 
Complaint Form
Please let us know your complaint using our Customer Query and Feedback Form and choosing "complaint" in the query drop down. We will respond to you as soon as we can. 

Complaints-handling-procedure

By Phone
You can contact our Customer Relations Department on: +44 (0) 345 600 1515.
(09:00-17:00hrs GMT Monday-Friday). Calls from the UK to this number are charged at the local rate. Costs from international networks may vary.

By Post
Heathrow Express Customer Relations Department
Freepost RTXU-CZKK-YYEJ
The Compass Centre
Nelson Road
London Heathrow Airport
HOUNSLOW
TW6 2GW
 
Please include an email address and contact phone number in your letter to enable us to contact you about your query.

By International Post
Heathrow Express Customer Relations Department
The Compass Centre
Nelson Road, Hounslow
Middlesex TW6 2GW 
United Kingdom 

Please include an email address and contact phone number in your letter to enable us to contact you about your query.

Via Social Media
You can contact us on Twitter @HeathrowExpress or Facebook.