Privacy & Cookies

Cookies are small text files which are stored on your computer when you visit certain web pages.At Heathrow Express we use cookies to understand how our sites are used which helps us to improve your overall online experience.

Some of the cookies we use are necessary for some of our sites to work while other cookies are used to provide tailored advertising by trusted third parties for payment details.

To find out more about cookies, visit

The different types of cookies we use

Heathrow Express use the following categories of cookies on our websites:

Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for train travel.These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device.Without these cookies some services you have asked for cannot be provided.Performance – These cookies are used to collect anonymous information about how you use our websites.This information is used to help us improve our websites and understand how effective our ads are.In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained.By using our websites, you agree that we can place these types of cookies on your device.Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences.

The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites.

By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising