Booking tickets online
Buying Heathrow Express tickets online is quick, convenient and simple – and you’ll get the best available fare.
Email confirmation and accessing tickets
Once you have purchased your ticket you will receive an email confirming your booking. If you have booked a Heathrow Express ticket only you will have a link in the email to access and download a pdf of your ticket. Simply print the ticket or have it ready on your mobile phone to scan at the ticket gate line to access the train. If you have booked a trip that includes a London Underground ticket you will need to pick up your tickets for both your Heathrow Express and London Underground trip from a ticket machine at the station.
Picking up tickets
To pick up your tickets you will need a payment card and your pick up reference. You will find this in your booking confirmation email or in your account if you have registered.
How to use the ticket machines to pick up your tickets- Tap the button on screen to pick up tickets.
- Insert any payment card (please note you will not be charged) to activate the machine
- Type in your pick-up reference.
- Tap the button to print your tickets.
Mobile app Download our app for iPhone or Android for a quicker booking
experience. When you register an account you can store your tickets within your account on the app making them easily accessible to scan at the gate line.