To confirm the password change, please enter the 6 digit code sent to the email address @@email@@

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

Thank you! Your email was successfully verified.

Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

Thank you for choosing Heathrow Express!

Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.

Collect points when you spend. Enjoy the benefits of Heathrow Rewards.

Heathrow Rewards

Any questions regarding: ticket refunds, train times and route, etc?

Here to help

Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.

Get Heathrow Express mobile app

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Sign in or Register<ul><li>Check out quicker - skip filling in contact info and payment details</li><li>Track your purchase history and Heathrow Rewards points collection</li></ul>

Join us in one quick step!

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Please pay with another card or choose a different payment method

Your card seems to be expired

Are you sure you want to remove your card? You will not be able to select it during the purchase.

Select your Credit/Debit Card

Contact info

Provide your Heathrow Rewards card number to collect points on your purchase.

Enter Heathrow Rewards number

Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

Pay with PayPal

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If you have a promo code please enter it below.

Add promo code

Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Add a London Underground journey for your outbound travel date, choosing which zones you require a ticket for below. The ticket entitles you to a single underground journey only. Please note digital tickets will not be available and you will need to collect your ticket(s) from a ticket machine at a station before you travel.<img src="/images/default-source/default-album/london-underground-map.jpg?sfvrsn=2e686688_1">

Add a London Underground journey

Includes Fast Track Airport Security worth &#xa3;12.50 per person.

Upgrade to Business First Class

<ul><li>Travel out within 5 days</li><li>Return any day within 30 days</li><li>Amendable</li><li>Refundable</li></ul>

<ul><li>Book Now &amp; Save</li><li>Travel on a fixed day</li><li>Non-Amendable</li><li>Non-Refundable&#xa3;10 Advance Discounted Single ticket based on a ticket purchased for travel on all dates 45 days or more in advance. </li></ul>

<ul><li>Travel on a fixed day</li><li>Amendable</li><li>Refundable</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

Railcards applied:

Apply promo code?

You have @@railcard@@ assigned to your profile. Would you like to apply the railcard to your current booking?

Apply your Railcard?

Get a Return ticket:<ul><li>Fully Amendable &amp; Refundable</li><li>Return any day within 30 days</li><li>Save money over 2 Singles</li></ul>

Planning to Return within 30 days?

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

Apply London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

If you have a railcard, you can save it here to be selected by default when buy tickets.

Are you sure you want to remove your card? It will not be added by default during purchase.

Remove Railcard?

Railcard

Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

Language & Currency

Oops! The platform you have arrived at does not exist.

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

One or more of the Carnet ticket was used for travel and cannot be refunded.

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

The ticket you have selected will be eligible for a refund soon.

<div>This is a Advance Discounted Single Ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

This ticket will be eligible for refund 2 days from date of travel.

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.

The ticket was used for travel and cannot be refunded.

Buy a carnet of 6 or 12 one way tickets valid in either direction for a discounted price.

Initial journey date

Edit Your Journey

One-way trip, traveling on selected travel date and direction of travel.

Journey date

Travel out within 5 days of date selected and return any day within 1 month.

Outbound journey date

Select open return for flexibility on travel dates. Travel out within 5 days of date selected and return any day within 1 month.

Return journey

Travel out and return on selected travel dates and direction of travel.

Arrives

Departs

Heathrow Airport Terminal 5

London Paddington

Heathrow Airport Terminal 2 & 3

Getting to Paddington Station

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Heathrow Express is the fastest way to travel between London Paddington and Heathrow Airport.

Heathrow Express

Ticket & Fares

Book your ticket on the Heathrow Express quickly and easily online with help from this handy guide.

How to book Heathrow Express tickets online?

Just head to the main ticket page, choose your ticket and follow the booking process online.

Heathrow Express Website

Download our app&nbsp;for iPhone or Android for a quicker booking experience. Simply register an account and follow the in-app booking process.&nbsp;

Heathrow Express App

Ticket Fares Book online - Image Block 1 - Where buy online

You have two main options to buy your Heathrow Express tickets online:

Where can you buy a ticket online?

It&apos;s super simple to buy your Heathrow Express tickets online. Whether through our website or via our app, it&apos;s a quick transaction that means no time spent queuing up at the ticket office or ticket machine on the day you&apos;re travelling. Plus, you can save on the cost of your ticket by buying it in advance online. An Advanced Discounted Single is just &#xa3;10 when bought online 45+ days in advance, compared to a standard Single ticket at &#xa3;25.

Ticket Fares Book Online - Text Block 1 L&R - Why purchase online

Once you&#x2019;ve purchased your ticket you&#x2019;ll receive an email confirming your booking. If you&#x2019;ve booked a Heathrow Express ticket only you&#x2019;ll have a link in the email to access and download a pdf of your ticket. Simply print the ticket or have it ready on your mobile phone to scan at the ticket gate line to access the train.

Online

Once you&apos;ve bought your ticket in our app your e-ticket will be available under &apos;My tickets&apos; making it easily accessible to scan at the gate line. If you have a Heathrow Express account you can access your ticket(s) on any device.

Ticket Fares Book Online - Image Block 2 - How to collect tickets

<div>Depending on where you purchased your tickets, you&#x2019;ll collect them in one of the following ways:</div>

How do you collect your tickets

10% off your first purchase

Download the Heathrow Express App

Our app is available to download on the App Store and Google Play Store, which can be found via the links below. You can also search for &apos;Heathrow Express&apos; in the App Stores. Apple App Store: <a href="https://apps.apple.com/gb/app/heathrow-express/id399209321">https://apps.apple.com/gb/app/heathrow-express/id399209321</a> Google Play: <a href="https://play.google.com/store/apps/details?id=com.heathrowexpress&amp;hl=en_GB&amp;pli=1">https://play.google.com/store/apps/details?id=com.heathrowexpress&amp;hl=en_GB&amp;pli=1</a>

How do I download the Heathrow Express train app?

Yes - it&rsquo;s free to download and set up an account, and you&rsquo;ll instantly receive access to 10% off your first purchase!

Is the Heathrow Express train app free?

This depends on what you'd like to do, but it&rsquo;s pretty simple and intuitive. The home screen lets you quickly buy tickets, and the links along the bottom let you view your tickets. You can also open your ticket for use. Our timetable lets you see times and disruption for the date selected, including future dates.  &nbsp;

How do I use the HEX train app?

If you would like to process a Self-Service refund of one of your tickets this can be done in the App too. Simply find the ticket your wish to refund in 'My Tickets' and you'll see the option to refund (if applicable). &nbsp;

Refunds via the HEX train app

FAQs