Home Help center

Help center

How long does my Heathrow Express ticket remain valid?

For tickets purchased on or after May 2, 2018 the following validity applies:

Validity of tickets bought online

One-Way: All one-way tickets are only valid on the date of travel specified on the ticket when purchased
Round-Trip: Your outbound trip must be must be made within 5 days of the date of travel specified on the ticket when purchased. The return trip must be made within 30 days of the date of travel specified on the ticket when purchased.
Advance:
Valid for one trip on the date of travel specified on the ticket when purchased

Valid for 12 months from the date of purchase

Validity of tickets bought from ticket offices or machines

One-Way: All one-way tickets are only valid on the date of travel specified on the ticket when purchased
Round-Trip: Your outbound trip must be must be made within 5 days of the date of travel specified on the ticket when purchased.

Carnet:

Valid for 12 months from the date of purchase

For tickets purchased before May 2, 2018 the following validity applies:

Validity of tickets bought online
One-Way:
Round-Trip:
Valid for three months from the travel date shown on ticket; once you make the outbound trip, the return is valid for one calendar month

Valid for one trip on the travel date shown on ticket

Carnet: