Our team

Members of the Heathrow Express and Heathrow Airport teams are on hand to help you enjoy a smooth and comfortable ride between London Paddington and Heathrow.

Whether you’d like help with your train ticket, terminal information, train time information or help with facilities on board the train, our friendly and professional team are there to assist you.

You’ll also find Heathrow Express colleagues throughout your arrivals process at Heathrow who you can purchase a ticket from or ask for directions to the stations.To request Special Assistance for your trip please