As well as being here to help with your queries, we would love to hear your feedback on how we can improve our service.
How to contact us
The quickest way to contact us is our Customer Query and Feedback Form. We endeavour to respond to your query within 20 working days.
Complaint Form
Please let
us know your complaint using our Customer Query and Feedback Form and choosing "complaint" in the query drop down. For full
details on the complaints procedure please review the Complaints Handling Procedure document.
By Phone
You can contact our Customer Relations Department on: +44 (0)344 335 1801.
(09:00-17:30 (UK time) Monday-Sunday). Calls from the UK to this number are charged at the local rate. Costs from international networks may
vary.
By Post
Freepost HEATHROW EXPRESS Customer Relations Department
Please include an email address and contact phone number in your letter to enable us to contact you about your query.
By International Post
Heathrow Express Customer Relations Department
PO Box 887
3 Manor Court
Exeter EX1 9YT
United Kingdom
Please include an email address and contact phone number in your
letter to enable us to contact you about your query.
Social Media
Follow us on:
X: @HeathrowExpress
Facebook: facebook.com/HeathrowExpress
Instagram: instagram.com/heathrowexpress/
Other useful contacts
For Special Assistance at Heathrow Airport
For assistance at Heathrow Airport, please book by contacting our business partner Omniserve on +44 (0) 208 757 2700 (24 hour service). Please have your flight number ready.
For Special Assistance at Paddington Station
For assistance at Paddington Station, please book by calling Passenger Assistance on 0800 197 1329 (07.00 – 22.00 hrs). Alternatively, you can speak to a member of the station staff
or call by using one of the yellow phones.
For Lost Property
Lost Property is managed on behalf of Heathrow Express by Contact Smarte Carte UK Ltd. They can be contacted below:
- UK contact number: +44(0) 844 824 3115. Calls
to this number are charged at 7p per minute plus network rate.
- International contact number: +44 (0)20 3761 1800
- Visit their
website at lhr.lostandfoundsoftware.com
