Even More Room to Relax
Leave your luggage in the ample racks near the doors and relax for your journey in one of our comfortable, spacious seats. In First Class you’ll find even more legroom and a personal table to work from, as well as free newspapers, magazines and at seat power sockets.
Fast Track Airport Security
Business First ticket holders are now eligible to use Heathrow Airport’s Fast Track Security service.
1. After you’ve checked in go to the Fast Track security area in your terminal. If you’re in Terminal 5, go to the North Fast Track Security area.
2. To get into the Fast Track lane, present your airline boarding card and Heathrow Express Business First ticket to the officer at the desk
3. You will be welcomed into the Fast Track Lane
Entry is valid for Heathrow Express Business First ticket holders only and not Express Saver passengers. Unfortunately, accompanied guests are not permitted and each passenger must hold their own ticket. If you are traveling with children, your Business First ticket must clearly state the number of children you are traveling with.
Business First Fast Track security is for departing Heathrow passengers only and excludes all arrivals services. Valid Heathrow Express tickets must be presented along with your airline boarding card on the day of travel to a security colleague. Heathrow Express tickets will be validated before entry is allowed into the security lane.
Important information: All passengers flying out of Heathrow Airport are subject to the same security procedures and regulations. Heathrow recommends that passengers ensure that they have allowed enough time for the usual security and x-ray screening. As a premium experience, customers who have purchased Business First tickets will be given a priority service to ensure that waiting is kept to a minimum. However, we cannot guarantee a maximum or minimum queue length or time. Due to operational requirements we are unable to guarantee Fast Track opening hours at your departure terminal.
Our on-board Express TV service brings you BBC World News, weather and entertainment clips, as well as useful information about your journey. BBC World News is the leader in global breaking news. With journalists in more countries than any other international news broadcaster, the channel brings stories to life for our passengers. The BBC is the most trusted global news brand, delivering stories that matter most around the globe.
Easy access for everyone
There’s no step on a Heathrow Express train. Level platform access means no struggling with luggage and easy boarding for wheelchairs (there are dedicated wheelchair areas throughout the train too).
WiFi on our trains
Complimentary 4G-enabled Wi-Fi is available on all our trains to keep you connected on your journey between central London and Heathrow.