Get ready for a magical family adventure with Matilda The Musical. We're giving one lucky winner the chance to win theatre tickets for four to see the award-winning West End sensation, plus an overnight stay at The Cumberland Hotel in London!

We’re giving one lucky winner the chance to see the RSC’s Matilda The Musical in London’s West End

Join the Prize Draw!

To confirm the password change, please enter the 6 digit code sent to the email address @@email@@

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

Thank you! Your email was successfully verified.

Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

Thank you for choosing Heathrow Express!

Your tickets are divided into @@n@@ separate orders. Select an order below to view the tickets.

Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.

Collect points when you spend. Enjoy the benefits of Heathrow Rewards.

Heathrow Rewards

Any questions regarding: ticket refunds, train times and route, etc?

Here to help

Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.

Get Heathrow Express mobile app

Your Group Booking is complete

Confirmation

Sign in or Register<ul><li>Check out quicker - skip filling in contact info and payment details</li><li>Track your purchase history and Heathrow Rewards points collection</li></ul>

Join us in one quick step!

Remove the card?

Pay with Credit/Debit Card

Please pay with another card or choose a different payment method

Your card seems to be expired

Are you sure you want to remove your card? You will not be able to select it during the purchase.

Select your Credit/Debit Card

Contact & Payment

Due to an unexpected issue, only part of your order was completed.

A confirmation for the completed part of the order was sent at @@email@@.

The full Group Booking could not be completed

Processing Your Group Booking

Provide your Heathrow Rewards card number to collect points on your purchase.

Enter Heathrow Rewards number

We’ll email you some guidance on how to get to the departures lounge at the selected departure terminal.

Lounge access

Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

Pay with PayPal

If you have a promo code please enter it below.

Add promo code

Below you can see how your payment will be split:

Split payment

Continue with remaining payments to complete your Group Booking:

Group Payments

<ul><li>We&#x2019;ll email you some guidance on how to get to the lounge</li><li>Enjoy access up to 3 hours before your scheduled departure time</li></ul>

No1 Lounge

Terminal 2

Terminal 3

Plaza Premium Lounge

Terminal 4

Terminal 5

Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Add a London Underground journey for your outbound travel date, choosing which zones you require a ticket for below. The ticket entitles you to a single underground journey only. Please note digital tickets will not be available and you will need to collect your ticket(s) from a ticket machine at a station before you travel.<img alt="London Underground Map" src="/images/london-underground-mapx1600.avif?sfvrsn=2e686688_1" srcset="/images/london-underground-mapx400.avif?sfvrsn=2e686688_1 400w,/images/london-underground-mapx800.avif?sfvrsn=2e686688_1 800w,/images/london-underground-mapx1200.avif?sfvrsn=2e686688_1 1200w,/images/london-underground-mapx1600.avif?sfvrsn=2e686688_1 1600w">

Add a London Underground journey

Includes Fast Track Airport Security worth &#xa3;12.50 per person.

Upgrade to Business First Class

Your session has expired, and the selected ticket offer is no longer available. Please start a new booking to view the latest prices and availability

Tickets from completed payments have already been issued and sent to your email.

Tickets are no longer available

In Group Booking we recommend to continue as a logged in user. Thanks to this, the process will be much quicker.

Are you sure you want to leave? Ticket prices or availability may change next time.

Are you sure you want to leave? You can&#x2019;t return to this booking process, but tickets from completed payments have already been issued and sent to your email.

Leave your booking?

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

Railcards applied:

Apply promo code?

Discount available <ul><li>1/3 off full-fare Standard Class and PREMIER+ tickets. </li></ul>Eligibility &amp; conditions <ul><li>The two named adults must travel together for the discount to apply.</li><li>Railcard must be presented when travelling.</li></ul>Time restrictions <ul><li>Valid after 09:30 Monday&#x2013;Friday.</li><li>Valid all day on weekends and public holidays.</li></ul>More information: <a href="https://www.twotogether-railcard.co.uk/">www.twotogether-railcard.co.uk</a>

Two Together Railcard

Disabled Child Railcard

Discount available <ul><li>1/3 off full-fare Standard Class and PREMIER+ for the cardholder.</li><li>1/3 off for one accompanying adult.</li><li>Children aged 5&#x2013;15 travel free on Heathrow Express. </li></ul>Eligibility &amp; conditions <ul><li>Valid for eligible disabled passengers.</li><li>Can be used to buy discounted tickets onboard if necessary.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.disabledpersons-railcard.co.uk/">www.disabledpersons-railcard.co.uk</a>

Disabled Persons Railcard

Discount available <ul><li>Adults: 1/3 off full-fare Standard Class</li><li>Children (5&#x2013;15): Travel free on Heathrow Express* </li></ul>Eligibility &amp; conditions <ul><li>At least one named cardholder must travel with at least one child to receive the adult discount.</li><li>Maximum group size: one or two named cardholders, up to two additional adults, and up to four children.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.familyandfriends-railcard.co.uk/">www.familyandfriends-railcard.co.uk</a>

Family & Friends Railcard

Discount available <ul><li>Adults: 75% off full&#x2011;fare Standard Class</li><li>Children (5&#x2013;15): Travel free on Heathrow Express </li></ul>Eligibility &amp; conditions <ul><li>For use by those with a valid Heathrow Airport Partners Card only. </li><li>Discount will be applied to one adult passenger only.</li><li>Heathrow Airport Partners Card must be presented when travelling.</li></ul>

Heathrow Airport Partners Discount

Discount available <ul><li>1/3 off full-fare Standard Class and PREMIER+. </li></ul>Eligibility &amp; conditions <ul><li>Available to serving members of the UK Armed Forces and eligible dependants.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.hmforces-railcard.co.uk/">www.hmforces-railcard.co.uk</a>

HM Forces Railcard

Discount available <ul><li>25% off full-fare Standard Class and PREMIER+. </li></ul>Eligibility &amp; conditions <ul><li>Valid ISIC card must be shown when travelling.</li><li>Applies to full-fare tickets only.</li></ul>More information: <a href="https://www.isic.org/">www.isic.org</a>

ISIC (International Student Identity Card)

Discount available <ul><li>1/3 off full-fare Standard Class.</li></ul>Time restrictions <ul><li>Valid after 10:00 Monday&#x2013;Friday.</li><li>Valid all day on weekends and public holidays.</li></ul>Eligibility &amp; conditions <ul><li>Railcard must be presented when travelling.</li><li>Minimum fare rules do not apply on Heathrow Express.</li></ul>More information: <a href="https://www.railcard.co.uk/network">www.railcard.co.uk/network</a>

Network Railcard

Discount available <ul><li>1/3 off full-fare Standard Class.</li></ul>Time restrictions <ul><li>Valid after 10:00 Monday&#x2013;Friday.</li><li>Valid all day on weekends and public holidays.</li></ul>Eligibility &amp; conditions <ul><li>Available to holders of Annual Season Tickets within the Gold Card area.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.nationalrail.co.uk/tickets-railcards-and-offers/railcards/annual-gold-card">www.nationalrail.co.uk/tickets-railcards-and-offers/railcards/annual-gold-card</a>

Annual Gold Card

Discount available <ul><li>1/3 off full-fare Standard Class and PREMIER+. </li></ul>Eligibility &amp; conditions <ul><li>Valid for passengers aged 60+.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.senior-railcard.co.uk/">www.senior-railcard.co.uk</a>

Senior Railcard

Discount available <ul><li>1/3 off most rail fares, including Heathrow Express Standard Class. </li></ul>Eligibility &amp; conditions <ul><li>Valid for passengers aged 26&#x2013;30.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.26-30railcard.co.uk/">www.26-30railcard.co.uk</a>

26-30 Railcard

Discount available <ul><li>50% off most rail fares, including Heathrow Express Standard Class. </li></ul>Eligibility &amp; conditions <ul><li>Valid for passengers aged 16&#x2013;17.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.16-17saver.co.uk/">www.16-17saver.co.uk</a>

16-17 Saver

Discount available <ul><li>1/3 off full-fare Standard Class and PREMIER+. </li></ul>Eligibility &amp; conditions <ul><li>Available to UK veterans and eligible serving personnel.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.veterans-railcard.co.uk/">www.veterans-railcard.co.uk</a>

Veterans Railcard

Discount available <ul><li>1/3 off most rail fares, including Heathrow Express Standard Class. </li></ul>Eligibility &amp; conditions <ul><li>Valid for passengers aged 16&#x2013;25, or mature students meeting Railcard criteria.</li><li>Railcard must be presented when travelling.</li></ul>More information: <a href="https://www.16-25railcard.co.uk/">www.16-25railcard.co.uk</a>

16-25 Railcard

Railcard Details

You have @@railcard@@ assigned to your profile. Would you like to apply the railcard to your current booking?

Apply your Railcard?

Get a Return ticket instead of two single and save money.

Planning a return trip?

Due to the 15-minute session limit, this ticket offer may no longer be available. You can refresh fares to continue or start a new booking.

Session ended

<ul><li>Book in advance and save - this ticket allows you to travel at a lower price than a standard &#xa3;26 ticket when you book in advance.</li><li>One way - this ticket allows you to travel one way in your selected direction.</li><li>Any time on the selected day - you can take one journey at any time on your selected date.</li><li>Non-Amendable - the ticket cannot be changed once purchased.</li><li>Non-Refundable - the ticket cannot be refunded once purchased.</li><li>Railcards - Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - children 15 and under go free but still require a ticket. This applies to both Standard and PREMIER+ Class.</li></ul>

Advance Discounted Single

<ul><li>Airport fast track - includes Fast Track Airport Security for departures, for journeys in the direction of Heathrow Airport.</li></ul>

Additional content - carnet of 12 tickets

Also included in PREMIER+ Class

<ul><li>12 single tickets for the price of 9 - a great option if you travel the same route regularly.</li><li>Valid 12 months in either direction - you can use your tickets in either direction, at any time within 12 months from the date of purchase.</li><li>Refundable if unused - the Carnet is refundable only if all tickets remain unused.</li><li>Railcards not applicable - you cannot combine Railcards and Carnet tickets.</li><li>For 1 adult only - one Carnet ticket may be purchased for one adult only. Not applicable for children.</li></ul>

Carnet of 12 tickets

<ul><li>6 single tickets for the price of 5 - a great option if you travel the same route regularly.</li><li>Valid 12 months in either direction - you can use your tickets in either direction, at any time within 12 months from the date of purchase.</li><li>Refundable if unused - the Carnet is refundable only if all tickets remain unused.</li><li>Railcards not applicable - you cannot combine Railcards and Carnet tickets.</li><li>For 1 adult only - one Carnet ticket may be purchased for one adult only. Not applicable for children.</li></ul>

Carnet of 6 tickets

Airport fast track - includes Fast Track Airport Security for departures.

<ul><li>Travel out within 5 days - this ticket lets you travel out within 5 days of the chosen departure date, handy if your flight is delayed or plans change.</li><li>Return any day within 1 month - you can come back on any day within one month, giving you complete flexibility.</li><li>Both directions - you can make a single journey in both directions.</li><li>Any time on the selected day - you can take one journey at any time on your selected date.</li><li>Amendable - if your plans change you can amend your journey to a different day.</li><li>Refundable - you can refund this ticket up to 28 days after the date of travel.</li><li>Railcards - Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - children 15 and under go free but still require a ticket. This applies to both Standard and PREMIER+ Class.</li></ul>

Anytime Return

<ul><li>Airport Fast Track - Includes Fast Track Airport Security for departures.</li></ul>

<ul><li>Airport Lounge Access - Includes departure lounge access when travelling towards Heathrow Airport.</li><li>Children travel free - Children aged 15 and under travel free on the train portion of the journey. Please note that lounge access for children will incur an additional charge.</li></ul>

Additional content - Premier + Class Travel Package

Also included in PREMIER+ Class Travel Package

<ul><li>One way &#x2013; this ticket allows you to travel one way in your selected direction.</li><li>Any time on the selected day &#x2013; you can take one journey at any time on your selected date.</li><li>Amendable &#x2013; if your plans change you can amend your journey to a different day or direction.</li><li>Refundable &#x2013; you can refund this ticket up to 28 days after the date of travel, as long as the ticket has not been used.</li><li>Railcards &#x2013; Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - Children aged 15 and under travel free on our trains (a ticket is still required). Applies to both Standard and PREMIER+ Class.</li></ul>

Single

<ul><li>Return travel &#x2013; Valid for one journey in each direction.</li><li>Fixed outward journey &#x2013; Travel on the booked service for your outbound journey on the selected date.</li><li>Flexible return window &#x2013; Travel back on any service within one month of your outbound journey.</li><li>Amendable &#x2013; If your plans change, you can amend your ticket to a different date (subject to availability).</li><li>Refundable &#x2013; Eligible for a refund up to 28 days after the travel date, provided the ticket remains unused.</li><li>Railcards accepted &#x2013; Valid with applicable Railcards, subject to their terms and conditions.</li><li>Children travel free - Children aged 15 and under travel free on our trains (a ticket is still required). Applies to both Standard and PREMIER+ Class.</li></ul>

Return

Premier + Travel Package Single Child 3-11

Premier + Travel Package Single Child 12-15

Premier + Travel Package Return Child 3-11

Premier + Travel Package Return Child 12-15

<ul><li>Return on same day and save - This ticket lets you travel both directions on the same day for a lower price than a Return ticket.</li><li>Both directions &#x2013; You can make a single journey in both directions.</li><li>Any time on the selected day &#x2013; You can take one journey at any time on your selected date.</li><li>Amendable &#x2013; If your plans change you can amend your journey to a different day</li><li>Refundable &#x2013; You can refund this ticket up to 28 days after the date of travel.</li><li>Railcards &#x2013; Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - Children aged 15 and under travel free on our trains (a ticket is still required). Applies to both Standard and PREMIER+ Class.</li></ul>

<ul><li>Airport fast track - includes Fast Track Airport Security for departures.</li></ul>

Additional content - Anytime Same Day Return

<ul><li>Return on same day and save - this ticket lets you travel both directions on the same day for a lower price than a Return ticket.</li><li>Both directions - you can make a single journey in both directions.</li><li>Any time on the selected day - you can take one journey at any time on your selected date.</li><li>Amendable - if your plans change you can amend your journey to a different day.</li><li>Refundable - you can refund this ticket up to 28 days after the date of travel, as long as the ticket has not been used.</li><li>Railcards - Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - children 15 and under go free but still require a ticket. This applies to both Standard and PREMIER+ Class.</li></ul>

Anytime Same Day Return

Additional Content - Fully Flexible Single

<ul><li>One way - this ticket allows you to travel one way in your selected direction.</li><li>Any time on the selected day - you can take one journey at any time on your selected date.</li><li>Amendable - if your plans change you can amend your journey to a different day or direction.</li><li>Refundable - you can refund this ticket up to 28 days after the date of travel, as long as the ticket has not been used.</li><li>Railcards - Railcards are valid for this type of ticket, subject to their respective terms and conditions.</li><li>Children travel free - children 15 and under go free but still require a ticket. This applies to both Standard and PREMIER+ Class.</li></ul>

Fully Flexible Single

Full ticket details

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

Apply London Underground trip?

View Tickets

Name

Search Heathrow Express

Haven’t found an answer that satisfies you?

Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have provided your email address in the &apos;Personal Details&apos; section when placing an order, so that you can receive your tickets via email.

Communication Preferences Section Dictionary

Email communication

Contact info

Account credit limit

Heathrow Rewards number

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

Credit cards

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

If you have a railcard, you can save it here to be selected by default when buy tickets.

Are you sure you want to remove your card? It will not be added by default during purchase.

Remove Railcard?

Railcard

Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

Language & Currency

Oops! The platform you have arrived at does not exist.

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

One or more of the Carnet ticket was used for travel and cannot be refunded.

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

The ticket you have selected will be eligible for a refund soon.

<div>This is a Advance Discounted Single Ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

This ticket will be eligible for refund 2 days from date of travel.

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.

The ticket was used for travel and cannot be refunded.

Heathrow Express App

Buy a carnet of 6 or 12 one way tickets valid in either direction for a discounted price.

Initial journey date

Edit Your Journey

One-way trip, traveling on selected travel date and direction of travel.

Journey date

Travel out within 5 days of date selected and return any day within 1 month.

Outbound journey date

Select open return for flexibility on travel dates. Travel out within 5 days of date selected and return any day within 1 month.

Live Service Updates

Industrial Action

Refund Information