Current service information:
Services are departing every 30 minutes

General FAQs

  • How do I get to Paddington station with the Bakerloo line stop closed?

    Bakerloo Line Interchange Closure at Paddington Station

    Bakerloo line trains will not stop at Paddington Underground station from Saturday 2 April until mid-August while Transport for London (TfL) engineers carry out major improvement works to renew the escalators and to construct a new passenger tunnel in preparation for the arrival of Crossrail. TfL will re-open the platforms in time for the Notting Hill Carnival on Sunday 28 and Monday 29 August.

    For central London, customers are advised to take:

    > the Circle or Hammersmith & City lines to Baker Street Underground station for alternative Tube routes
    > the District or Circle line to Notthing Hill Gate Underground station and change for the Central line
    > the District line to Earl's Court Underground station and change for alternative Tube routes
    > the Circle line via Bayswater Underground station
    > a short signposted walk or use local buses from stop H on Praed Street to nearby Edgeware Road Underground station for the Bakerloo line.

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  • How do I get to Terminal 2?

    For Terminal 2, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

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  • How do I get to Terminal 3?

    For Terminal 3, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

    View the Heathrow Airport Terminal 3 Map.

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  • How do I get to Terminal 4?

    For Terminal 4, you will need to exit the Heathrow Express at the first stop (journey time 15 minutes) and catch the free transfer service to Terminal 4 and follow the airport signs. These connecting trains depart every 15 minutes and travel time is 4 minutes.

    View the Heathrow Airport Terminal 4 Map.

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  • How do I get to Terminal 5?

    For Terminal 5, you will need to exit the Heathrow Express at the second stop and follow the airport signs (journey time 21 minutes).

    View the Heathrow Airport Terminal 5 Map.

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  • Who should I contact about lost property?

    At Heathrow Airport

    The lost property service is operated by Bagport:

    At Paddington Station

    Left Baggage Office
    Platform 12
    Paddington Station
    Praed Street, London W2 1HS

    • Tel: +44 (0) 207 262 0344
    • Fax: +44 (0) 208 324 2073
    • Opening Hours: Monday to Sunday 07:00 to 23:00

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  • How do I connect to onboard wifi?

    If you are having trouble connecting to our onboard wifi, please follow the instructions below.

    Laptops

    1. Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi
    2. Once connected you'll be prompted to enter your first name, last name and email address
    3. If you are not prompted to enter these details automatically then open a browser and type in http://www.google.com (it’s important to include the http:// component and make sure that it is not https://)
    4. Select “Connect” and you'll be ready to use the internet

     

    Apple iOS devices (iPhones and iPads)

    1. Select the settings App
    2. Select Wi-Fi settings
    3. Select HeathrowExpress Wi-Fi
    4. Immediately after connecting a “login” screen will appear asking for first name, last name and email address
    5. Select “Done” or “Connect” and you'll be ready to use the internet

     

    Android Devices (Sony, Samsung, LG and other similar phones and tablets)

    1. Your device will automatically try to connect to the Wi-Fi and prompt you to “Sign-in”
    2. Select this option which will automatically open up the login page in your default browser
    3. Enter your first name, last name and email address
    4. Select “Connect” and you'll be ready to use the internet

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