Current service information:
Services are running on time today. Our team will be here to help with any enquiries from 7am (Mon-Fri) and 8am (Sat-Sun) #hexupdates

FAQs: Collecting Heathrow Rewards points on bookings

  • How many points can I collect on Heathrow Express bookings?

    You can collect 1 point per £1 spent on online bookings.

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  • Can I collect points when I book at a ticket office / buy at a kiosk / on the train?

    You can only collect points on Heathrow Express online bookings.

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  • How do I collect points on online bookings?

    Enter your 16 digit Heathrow Rewards card number to the booking form when prompted. If you have registered on the Heathrow Express website, you’ll also be given the option to save your Heathrow Rewards card number for future use.

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  • What happens if I cancel my booking?

    If you cancel your booking your points will be deducted from your account.

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  • Can I collect points on my Heathrow Express bookings using the Heathrow Express app?

    Not at present, but this is something we are reviewing.

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  • My company has corporate account with Heathrow Express and book my tickets, can I still collect points?

    Not at present, but this is something we are reviewing.

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  • Can I collect points on someone else’s booking?

    Points can only be collected on your own purchases.

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  • Can I collect points on all Heathrow Express ticket types?

    Yes, provided you book online.

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