Home Help centre

Help centre

Buying and using your tickets

Is my booking confirmation email a ticket?

Can I use my London Underground Travel Card or Freedom Pass?

Can I book tickets for more than 9 people?

Can I get a VAT receipt for my booking?

Can I buy Heathrow Express tickets on the train?

How soon after booking can I use my ticket?

Where can I find my booking reference number?

How long does my Heathrow Express ticket remain valid?

I haven’t received my confirmation email. What should I do?

I’ve booked for the wrong date / my flight is delayed. Will my booking still be valid?

Can I use my ticket in either direction?

Can I use my Oyster or Contactless payment card?

I bought an e-ticket, can I let someone else use it?

If I book via the mobile app, will I get an email confirmation as well as my ticket?

What payment methods can I use?

Do I need to enter all my details every time I book?

How soon can I use my ticket when I buy online?

How can I contact Heathrow Rewards customer service?

Can I redeem Heathrow Reward Points for multiple tickets in one booking?

Is there a maximum amount of Heathrow Reward points I can redeem?

How do I redeem Heathrow Reward Points?

What are my Heathrow Reward points worth?

Can I collect Heathrow Rewards points on all Heathrow Express ticket types?

Can I collect Heathrow Reward points on someone else’s booking?

My company has corporate account with Heathrow Express and book my tickets, can I still collect Heathrow Reward points?

Can I collect Heathrow Reward points on my Heathrow Express bookings?

What happens to my Heathrow Reward Points if I cancel my booking?

How do I collect Heathrow Reward points on online bookings?

How many Heathrow Reward points can I collect on Heathrow Express bookings?