Whatever assistance or information you need during your journey, a member of our on-board staff will be happy to help.
Every train has a well-trained team on hand to ensure you enjoy a pleasant, safe trip. We aim to offer all our passengers the very best in customer service.
Whether you require mobility assistance, information about the airport, answers to timetable queries or help with facilities on the train, the Heathrow Express on-board staff are there for you throughout the journey.
Need help at the station? You’ll find members of our Customer Service staff there, too.