Facts & Figures | Statistics on our service | Heathrow Express
Current service information:
Service Cancellations 14th October

Facts & Figures

  • The fastest way between Central London and Heathrow Airport.
  • Central London's Paddington Station to Heathrow Central Terminals 2 & 3 in just 15 minutes, with Terminal 5 taking a further 6 minutes.
  • The free transfer service between Heathrow Central and Terminal 4 departs every 15 minutes and takes 4 minutes.
  • Up to 150 Heathrow Express services run every day.
  • On average 17,000 passengers use our service each day.
  • Rated top UK rail company in National Rail Passenger Survey Autumn 2018 with 96% Overall Satisfaction.
  • Over 100 million passengers have boarded Heathrow Express since launch in June 1998.
  • Children 15 and under travel free.
  • You can book online 14, 30 and 90 days in advance and save up to 75% with our special advanced fares.
  • Free Wi-Fi and super fast 4G onboard for the entire journey.
  • Power sockets are available for charging mobile devices.
  • Ample luggage space throughout the train.
  • Best value Carnet (multi-trip) tickets available for frequent travellers.
  • Business First class offers more privacy, complimentary newspapers and magazines and a table to work from.
  • First train company to launch e-ticketing so customers can could buy tickets online. They are then sent a barcode by email or text to present for scanning on board the train.
  • Our trains have saved enough energy in the past decade to have boiled 400 million kettles.
  • Heathrow Express has saved 204 million kg of carbon emissions since launch and offers customers a 54% reduction in carbon emissions over a taxi.
  • In December 2009, Heathrow Express made Paddington station the first UK railway station to offer Flight Information Display Screens and Airline Check In Services.
  • First UK train company to launch a fully functional train ticket app, allowing customers to purchase and receive tickets direct to their iPhone, Android, Blackberry or Java-enabled phones.

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