Members of the Heathrow Express and Heathrow Airport teams are on hand to help you enjoy a smooth and comfortable journey between London Paddington and Heathrow. Whether it's help with your train ticket, terminal information, train time information or help with facilities on board the train, our friendly and professional team are there to assist you.

You’ll also find Heathrow Express colleagues throughout your arrivals journey at Heathrow who you can purchase a ticket from or ask for directions to the stations.

To request Special Assistance for your journey please contact our customer service team.