Yes, Heathrow Express e-tickets are fully transferrable.
Back to top
Monday - Saturday - The first train departs Paddington at 05:10
Sundays- The first train departs Paddington at 06:10
Unfortunately not, as we’re not part of the Transport for London network. But you can use some types of railcard, including Family, Disabled Persons and Senior Railcards, to obtain discounted travel. Please see our Railcards page for further details. To apply for a card visit www.railcard.co.uk.
Heathrow Express is the quickest way (15 minutes) to travel between Heathrow and central London. If you’re in a hurry, or on business travel, you should consider complementing your Oyster card with a Heathrow Express train ticket (advanced single ticket from £5.50). Visit our Prices & Fares page.
Yes, you can use a number of railcards on Heathrow Express to obtain discounted travel. To qualify you must purchase at the ticket office or online.
We accept all the following cards:
Please see our Railcards page for further details. To apply for a card visit www.railcard.co.uk.
Yes, you can. Don’t worry if you’ve bought a ticket for the ‘wrong’ direction by mistake, it will still be valid.
Yes, your booked ticket remains valid for three months so if your journey is delayed or postponed, or if you have booked an incorrect date, you will still be able to use your ticket.
Please note: This does not apply to Advance fare tickets. Advance fare tickets are valid for one journey only on the travel date shown on ticket.
If it still hasn’t arrived after 1 hour, and isn’t in your junk mail folder, please contact us.
Blind or visually-impaired customers travelling with a companion
If you are registered as blind or visually-impaired and are travelling with another person, the concessionary discounts shown below apply for both you and your companion. You cannot get the discount if you are travelling on your own. Discount applies to adult fares only.
Please take evidence of your visual impairment such as a document from a recognised institution such as Social Services, your Local Authority, The Royal National Institute for the Blind (RNIB) or St Dunstans when buying your ticket and making your journey. Tickets can be purchased from staffed ticket offices. Customers who stay in their own wheelchair during a rail journey
If you need to stay in your own wheelchair during your rail journey the concessionary discounts shown below apply. Discounts are available on adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Discounts available on the following tickets
34% off full fare Express Saver Single or Return
34% off full fare Business First Single or Return
To see whether you may qualify for a refund, please check section 4 of our Conditions of Carriage, which include any special conditions for each ticket type. Promotional tickets are subject to their own terms and conditions.
Should you be eligible, you can apply for a refund by completing our Customer Query Form.
You can also apply for a refund via post, please post your original ticket along with a cover letter giving the reason for your refund request to:
Customer Relations Department
Freepost LON 16331
If your journey on Heathrow Express is delayed by more than 15 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 30 minutes, you will be entitled to compensation equal to 100% of the Heathrow Express portion of your journey. Any delays 15 minutes or less will not be entitled to a refund.
Should you be eligible, you can apply for a compensation claim by completing our Customer Query Form.
You can also apply for a compensation claim via post, please download and print our Heathrow Express Customer Refund Request Form. Once you have completed the Refund Request Form simply post it to us along with your original ticket giving the reason for your claim request to:
Customer Relations Department
Freepost LON 16331
For more detailed information on claiming compensation for delays, please refer to section 4 of our Conditions of Carriage.
Tickets purchased through a travel agent or another train operating company will need to return to point of purchase.
Children aged 15 years and under travel free when accompanied by a paying adult. Proof of age may be requested.
It’s in your confirmation email, which also serves as your ticket – please print it and bring it with you! If you opted for a mobile ticket you’ll see your reference number below the 2D barcode.
Our Discounts and Deals page shows all the latest available special offers and discount fares.
To ensure your ticket is recognised when scanned, please allow at least an hour between booking online and boarding Heathrow Express. If you bought the ticket using our mobile app, please allow 15 minutes.
Yes you can buy an Express Standard ticket on board the train. From 29 February 2016, cash is not accepted on-board. Debit/credit cards are accepted.
If your internet browser does not allow your barcode to be displayed, please take your 8 digit reference code with you when you travel or allow content images on your email.
Train travel is exempt from VAT, therefore we don't issue VAT receipts with Heathrow Express tickets.
If you require proof of purchase, you can use your confirmation email.
Have a promotion code or railcard?
© 2017 Heathrow Express
All rights reserved