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I would like to apply for a refund for a ticket I did not purchase directly from Heathrow Express; can I send it into you?

To receive a refund for an unused Heathrow Express ticket you must claim from where you bought your ticket. To claim for a delayed journey refund you should contact the Train Company you were travelling with when you experienced a delay.

For delays of more than 15 minutes on London Underground services when travelling with a London Underground paper ticket bought from Heathrow Express, you need to create a contactless and Oyster account with Transport for London to claim a refund which you can do at tfl.gov.uk.

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