Know before you go

Foreign travel guidance

Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings with all information and the latest rules on the UK.GOV website.


Train schedule and services

Heathrow Express services are departing every 15 minutes. For live service information please click here.


Purchasing train tickets

To help reduce the number of people who need to use a ticket machine please book before you travel online or via our app or travel using contactless or Oyster.


Stay safer while you travel

The safety of customers and colleagues is always our first priority and we’re taking extra steps to help keep everyone safe so you can travel with confidence.

Heathrow Express and Heathrow Airport are part of the Sunflower Lanyard scheme which enables our colleagues and other customers to recognise that you have a hidden disability. To find out more or request a Sunflower Lanyard for free, please click here.


Safety measures and guidelines in train stations

Ticket machines are accepting card payments only and cash is not accepted at any sales point.

At ticket barriers, please have your ticket, contactless card or device ready.


Train safety on board


Airline terminal moves

Some airlines have temporarily relocated from their usual terminals. To check your terminal please click here.


Existing bookings

Fixed Day tickets

If you have a Fixed Date ticket for travel between 1 March 2020 and 31 January 2022, you can exchange this for another day up to 12 months from the date on the ticket free of charge. To take advantage of this, please contact our  Customer Relations Team with details of your existing booking and new confirmed travel date.


Off-peak and Anytime tickets

Our Express Class and Business First Off-peak SingleAnytime Single and Anytime Returns are refundable up to 30 days after the expiry date of the ticket. For more information please see our Conditions of Carriage.


Carnet tickets

If you have a Carnet 6 or Carnet 12 which was due to expire between 1 March 2020 and 31 January 2022, you can request an extension of up to 12 months by contacting our Customer Relations Team with details of your existing ticket and your next confirmed travel date.


Helpful links

For the latest FCDO advice please click here.

For UK government's guidance on travelling safely here.

For the latest Heathrow Express service information, please check our website or Twitter page before you travel.

For more information on travelling with Heathrow Airport please visit Heathrow Airport's website.



I have booked assistance, are there any changes to this?

Passenger Assistance services remain available, please continue to book before you travel through your airline and Network Rail. Our partners providing Passenger Assistance are offering this service in line with the latest government guidelines including maintaining social distancing as much as possible and wearing face coverings.

For assistance at London Paddington please click here

For assistance at Heathrow, please contact your airline

Do I need to reserve a seat or space on a train before travelling?

No, Heathrow Express continues to offer you the flexibility of boarding any service permitted with your ticket type. For more information on your ticket validity please click here.

*93% Satisfaction with “Cleanliness of the inside” in the Spring 2020 National Rail Passenger Survey